They have had my sons computer for a … They have had my sons computer for a month. Waiting for an update. Have sent multiple messages asking for an update on the servicing of computer. no response. Its been way too long. I need answers. Where is this computer>

GoCare comes through when you have a broken iPad My family and I have used GoCare twice. My 14 year old son is required to have an iPad at school so we purchased the GoCare policy. Unfortunately, we had to use it twice due to accidental damage. Both times GoCare was extremely responsive and fixed our son's iPad like new!! I would definitely recommend GoCare.....we renewed our policy just recently.

Poor communication when system down I filed a claim and expected contact within the 4 - 6 hour SLA that's promoted on the site. I called two days later to be told 'all our claims and purchases are backed up. We don't know when our system will be back up, call us again Monday.' Given the issue is on GoCare's side I'd expect proactive and regular communication to those affected. Poor customer experience, especially given it's for my son's school computer and they'll give him a loaner only through the end of this month.

Customer Service was Great! I didn’t know what S/N to enter when I purchased coverage for my daughters school device. When I called GOCARE, not only did they education me what the S/N was, they entered it for me. They were very patient with me, their assistance was exceptional.

No Response to Claim for 4-5 weeks Every time I call or send an email I don't get any response. Now the voicemail message say the claims are being managed by Fortegra Financial - Have these guys gone out of business? They have my sons school issued Ipad. Concerned Dad