I'm just paid to renew my iphone … I'm just paid to renew my iphone coverage back in December.. Now i need to make a claim but website is down and phone number doesn't work.. When did they close shop and were refunds issued????

Stellar Service = Satisfied Student GoPro quickly processed my claim without running me in circles. My son's ipad had a hairline crack in the corner, but had to be returned to school in perfect condition...the same condition in which he received it. GoPro's customer service rep helped me complete the required paperwork (brief...not a crazy list of questions) and pushed the claim through for me so he'd meet his deadline at school. I was mailed a box with specific instructions on how to get the device repaired asap. My policy rate didn't go up the following year, nor was I cancelled. All-around great experience.

They got my phone for about 3 weeks and … They got my phone for about 3 weeks and didn't say a word about the repairment process. I tried to contact the service center several times but they just kept silence! When I got the phone back nothing changed...

Poor communication when system down I filed a claim and expected contact within the 4 - 6 hour SLA that's promoted on the site. I called two days later to be told 'all our claims and purchases are backed up. We don't know when our system will be back up, call us again Monday.' Given the issue is on GoCare's side I'd expect proactive and regular communication to those affected. Poor customer experience, especially given it's for my son's school computer and they'll give him a loaner only through the end of this month.

Customer Service was Great! I didn’t know what S/N to enter when I purchased coverage for my daughters school device. When I called GOCARE, not only did they education me what the S/N was, they entered it for me. They were very patient with me, their assistance was exceptional.