Poor communication when system down I filed a claim and expected contact within the 4 - 6 hour SLA that's promoted on the site. I called two days later to be told 'all our claims and purchases are backed up. We don't know when our system will be back up, call us again Monday.' Given the issue is on GoCare's side I'd expect proactive and regular communication to those affected. Poor customer experience, especially given it's for my son's school computer and they'll give him a loaner only through the end of this month.

Easy Peasy Lemon Squeezy It was very easy to apply for your coverage plan. My son's school sent me information regarding his specific device. I filled in the blanks and was a registered customer in the blink of an eye. Knowing we have the added protection your plan provides eases my mind in the event an accident were to occur !

UNABLE TO CONTACT ANYONE - I have been trying to contact GoCare regarding a claim for 3 weeks now. No replies to email, can't "chat", nobody answers the phones.. are they still in business???

i like go care because i can purchase a protection plan with a low deductable. I suggest you purchase go care cell phone insurance because its cheap and it has a low deductible. They also deliver your repaired phone in about a day or two days. For a two year plan it goes for $129. For a three year plan it goes for $149 so I think its a bargain at those prices. You can also purchase their smartphones plans thirty days after you purchased your smartphone.

Poor Claims Service We had purchased many devices that came with the paid service plan, and now the claims department wont fix the devices. Our business has relied heavily on GoCare standing behind their warranty, and this ordeal has put a very bad taste in our mouth about continuing doing business.