they dont answer queries I placed an order last week. I attempted to contact them just to get an order confirmation and possibly tracking information have emailed multiple times. First time nothing, second time some sort of automated email responder. very poor ustomer service I hold low hopes of even getting the product

I struggle to sleep I struggle to sleep, stay asleep and go back to sleep,Sleepband was my saviour,it is slowly dying after 18mths of continuous use and I'm finding it really hard to replace it. I did buy another brand and the charging station is sown into the band in a really uncomfortable place. Why can't I buySleepband brand anymore??

Great customer service still exists! The sleep band isn't exactly what we were looking for, so we got a refund AND the older model to try out - no charge! It's so tough to find good customer service these days. Ashley was very sweet and accommodating.

Bad product and worse service Recently received my 2 sleepband pro's... I have been trying to get ahold of support for 3 days now, even messaging then through Facebook... I have received no response. The device is very uncomfortable, and the left speaker has no cushion surrounding it, making it both very uncomfortable and moves around freely so you spend a stressful 5 minutes each time you put the band on or move it just trying to get the stupid speaker back into the correct spot over your ear. I want to take advantage of the 30 day satisfaction guarantee to return and get my money back. But unfortunately they are un-contactable. I'm hopeful that leaving this review gets a response as it seems the only thing they care about!!!

Generally love - the BUT is a big one. Very comfortable. Wish the speakers could be moved slightly, they are just a bit too far apart for my ears. Tried to move them but they move back. Needed help obtaining the user manual - Customer Service was great. REVISED RATING: Changed from 4 stars to 3. I experienced same problem I read about in another review - trying to adjust volume and the darn thing initiated a phone call at 3 a.m.!!! Totally unacceptable. Tiny little buttons, trying to distinguish between a short push, a long push, a double push —. NONE OF THAT SHOULD INITIATE A PHONE CALL. Manufacturer needs to include a way to disable the phone feature.