Has been a week and no shipment date in… Has been a week and no shipment date in sight. After reading these trustpilot reviews and seeing that their customer service phone number has a full mailbox. I will just ask my card to help me get reimbursed. STAY AWAY FROM THIS COMPANY!

Absolutely love it Absolutely love it. Took me a bit to figure out where the charge port was (it's kind of hidden on the inside of the headband), but it charges quick and lasts for 3-4 days (depending on if I remember to turn it off in the mornings). Audio is a little on the quiet side, so I have trouble hearing some ASMR videos, but in general it's quite nice. Much nicer than trying to sleep with headphones in! Had an issue with one side not working anymore, was sent a new one within a few days. A+ customer service, Ashley was very apologetic for not being able to get to my email right away, but I completely get that. Especially with the pandemic still ongoing. Have recommended to a number of friends that they get one.

FRAUD COMPANY I ordered these headphones on the 14th,10 business days ago. Since then I’ve gotten multiple daily spam emails from them, yet my order hasn’t even been shipped. I’ve now written THREE emails that nobody has bothered to respond to asking for an update on shipping and their website doesn’t even allow you to cancel. This is CLEARLY FRAUD! You took money for something I’ll never receive. Reporting this to my bank and the BBB.

I put the Sleepband on ONCE and… I put the Sleepband on ONCE and immediately knew I could not sleep in it. The headphones and controls on the side are hard and not comfortable. Sleepband's website promises "100% guaranteed" that it's the most comfortable sleep mask. Yet they won't even return my emails asking to return it. Don't waste your money!!

Generally love - the BUT is a big one. Very comfortable. Wish the speakers could be moved slightly, they are just a bit too far apart for my ears. Tried to move them but they move back. Needed help obtaining the user manual - Customer Service was great. REVISED RATING: Changed from 4 stars to 3. I experienced same problem I read about in another review - trying to adjust volume and the darn thing initiated a phone call at 3 a.m.!!! Totally unacceptable. Tiny little buttons, trying to distinguish between a short push, a long push, a double push —. NONE OF THAT SHOULD INITIATE A PHONE CALL. Manufacturer needs to include a way to disable the phone feature.