Has been a week and no shipment date in… Has been a week and no shipment date in sight. After reading these trustpilot reviews and seeing that their customer service phone number has a full mailbox. I will just ask my card to help me get reimbursed. STAY AWAY FROM THIS COMPANY!

Excellent customer service Unfortunately, I had to return my sleep band. It was too large for my head. But I am giving this a 5 star review because their customer service is EXCELLENT. I am so impressed. They issued me a full refund and reimbursed me for the cost to mail my sleep band back to them. I received an email from an actual person (not just an auto-generated email) and she helped me with the entire return process. I can't review the product since the band did not fit, but if you are thinking about ordering a sleep band, give it a try. You have nothing to lose!

Absolutely love it Absolutely love it. Took me a bit to figure out where the charge port was (it's kind of hidden on the inside of the headband), but it charges quick and lasts for 3-4 days (depending on if I remember to turn it off in the mornings). Audio is a little on the quiet side, so I have trouble hearing some ASMR videos, but in general it's quite nice. Much nicer than trying to sleep with headphones in! Had an issue with one side not working anymore, was sent a new one within a few days. A+ customer service, Ashley was very apologetic for not being able to get to my email right away, but I completely get that. Especially with the pandemic still ongoing. Have recommended to a number of friends that they get one.

I put the Sleepband on ONCE and… I put the Sleepband on ONCE and immediately knew I could not sleep in it. The headphones and controls on the side are hard and not comfortable. Sleepband's website promises "100% guaranteed" that it's the most comfortable sleep mask. Yet they won't even return my emails asking to return it. Don't waste your money!!

Good product BUT customer service sucks… Good product BUT customer service sucks and they don't keep their word. Their website sates lifetime warranty for any defects. My sleepband pro was damaged when I emailed them about getting a new one they said they wouldn't. I tried calling them on the two different phone numbers on their website and they both went to vm.