Commendation I ordered the item on 22 Oct and I still haven't got my order. I contacted them on instagram and through email and they haven't responded for 2 weeks. After writing this review, I was contacted by customer support and my complaint was attended to. I received the item and a discount! They corrected the mistake. They communicated in a friendly manner and the issue was resolved. They behave like an honorable company. I like the product. I can only recommend Sleepband!

Rocky start but happy ending! We had a rocky start, but Ashley W. at Sleepband.com responded promptly and consistently to resolve my problem ( a lost package). I placed my order in February and by the end of March had not received my Sleep Band. Ashley quickly responded, got the tracking number, and together we ascertained that the package never made it to the USPS. She promptly resubmitted my order, issued a refund for my troubles, and sent us an extra mask. My hubby and I have both been using them and are very happy. I like to listen to ambient sounds or night stories to help myself go to sleep, but regular ear pods hurt when I am on my side. There are no wires and you can maneuver the flat little speakers around the soft band to your preference. The band charges easily and quickly. I do recommend them, and appreciate Ashley’s diligence and great customer service.

Worst experience ever Worst experience ever. Do not trust this site for sleep band. I was charged for sleepband pro with bluetooth and i recieved a local cheap eyeband. There is no customer care service or any button where you can apply for return / refund.

Absolutely love it Absolutely love it. Took me a bit to figure out where the charge port was (it's kind of hidden on the inside of the headband), but it charges quick and lasts for 3-4 days (depending on if I remember to turn it off in the mornings). Audio is a little on the quiet side, so I have trouble hearing some ASMR videos, but in general it's quite nice. Much nicer than trying to sleep with headphones in! Had an issue with one side not working anymore, was sent a new one within a few days. A+ customer service, Ashley was very apologetic for not being able to get to my email right away, but I completely get that. Especially with the pandemic still ongoing. Have recommended to a number of friends that they get one.

Good product BUT customer service sucks… Good product BUT customer service sucks and they don't keep their word. Their website sates lifetime warranty for any defects. My sleepband pro was damaged when I emailed them about getting a new one they said they wouldn't. I tried calling them on the two different phone numbers on their website and they both went to vm.