Great customer service still exists! The sleep band isn't exactly what we were looking for, so we got a refund AND the older model to try out - no charge! It's so tough to find good customer service these days. Ashley was very sweet and accommodating.

Cheaper then sleephone Pro: cheaper then sleephones Cons: no sizes just one standard size, feels abit loose but acceptable i guess, bluetooth module big but at least its on the front so no problems via side sleeping but why not encase the module in silicone or at least the band should have some cushioning pocket for the bluetooth module to sit in p.s tracking showed it in china then had a long journey to the US to then be shipped to australia. According to the globe/map it would've been faster/shorter distance to send it to me via china? pps why call them noise cancelling headphones when they cant be noise cancelling since they're external i.e they're speakers Rate: 7/10

FRAUD COMPANY I ordered these headphones on the 14th,10 business days ago. Since then I’ve gotten multiple daily spam emails from them, yet my order hasn’t even been shipped. I’ve now written THREE emails that nobody has bothered to respond to asking for an update on shipping and their website doesn’t even allow you to cancel. This is CLEARLY FRAUD! You took money for something I’ll never receive. Reporting this to my bank and the BBB.

they dont answer queries I placed an order last week. I attempted to contact them just to get an order confirmation and possibly tracking information have emailed multiple times. First time nothing, second time some sort of automated email responder. very poor ustomer service I hold low hopes of even getting the product

Excellent customer service Unfortunately, I had to return my sleep band. It was too large for my head. But I am giving this a 5 star review because their customer service is EXCELLENT. I am so impressed. They issued me a full refund and reimbursed me for the cost to mail my sleep band back to them. I received an email from an actual person (not just an auto-generated email) and she helped me with the entire return process. I can't review the product since the band did not fit, but if you are thinking about ordering a sleep band, give it a try. You have nothing to lose!