I HAVE OWNED TWO OF THESE LOCKS BOUGHT… I HAVE OWNED TWO OF THESE LOCKS BOUGHT AT THE SAME TIME, THEY HAVE NEVER WORKED. NOW IM TOLD THEY ARE OUT OF WARRANTY. YOU CAN EXPECT THE WORSE CUSTOMER SERVICE RESPONSE TIME AND NOW IM DISCONNECTED FROM THE HOST SITE. THEY SENT ME A RETURN LABEL ITS BEEN 6 MONTHS STILL NO REFUND! CLASS ACTION SUIT. DO YOURSELF A FAVOR CHOOSE ANOTHER BRAND.

Efficient and easy to use Simple to install, quick to set up, convenient to use. I love that I don't need to carry any keys around anymore and the camera is really helpful in tracking who's entering/leaving and people who are coming by the house (like delivery personnel). The functions and buttons are very straightforward and not confusing, so even my parents who aren't as tech-savvy learned how to use it fairly quickly. I would definitely recommend this to people who want an efficient smart lock without breaking the bank.

Inconsistent and unreliable, poor customer service Our Gate lock was at 70% battery when we left for a 3 day weekend trip. When we returned it wasn't working at all. It takes days to hear back from Gate's customer support so we had to call a locksmith. When we finally did hear back from customer support they refused to reimburse us for the locksmith and had no answer for why the lock would go from 70% charged to dead in just 3 days. This is not the first time we've had issues with the lock and/or app failing for no apparent reason. It's very unreliable and I do not recommend. If you do use the Gate lock you should always have the physical key with you because the smart lock feature is inconsistent and unreliable.

Gate lock is OK could be better Video quality is ok. No infrared night vision. Can not access the lock /unlock feature or the video feature unless there is motion is detected, this is annoying. Build quality is good, easy to install. Battery life could be better. Overall it does what is says.

Great Product and Service My experience with gate has been great so far, the online purchase was simple and straightforward and the product has been excellent so far. We have used both the limited access as well as the permanent pass code, along with remote unlocking and all have worked as described. Being able to unlock the device without motion would be a great add but it serves its purpose very well at our home.