It did not fulfill my expectations Notifications are very slow, for the moment I check the door the person is gone. I have received notifications 5 minutes later I got into the house. The Battery is running down too fast, the two way talking is not clear, you cannot heard each other with clarity. Honestly, I was expecting more from this product since the price was pretty high. I would never recommend it to my friend. Just a normal lock with password code would be ok.

Great Product and Service My experience with gate has been great so far, the online purchase was simple and straightforward and the product has been excellent so far. We have used both the limited access as well as the permanent pass code, along with remote unlocking and all have worked as described. Being able to unlock the device without motion would be a great add but it serves its purpose very well at our home.

Unreliable Unreliable! Every few weeks has a new problem. It either stops working which causes everybody to be stuck outside until somebody with a physical key can come to open the door and reset the whole thing or a newly discovered issue which shows the battery to have 75% battery one minute, and next minute the whole thing sutra off because the battery is totally drained. The support is useless. All the do is try to tell you to reset the device which is ridiculas since anybody who gets this lock is getting it to use it remotely to allow people in or out or allow users to use their unique access code to get in to the house but when you have to be there physically to unlock the door with your key and reset the lock, you can never trust this lock to work properly when you are away!

I HAVE OWNED TWO OF THESE LOCKS BOUGHT… I HAVE OWNED TWO OF THESE LOCKS BOUGHT AT THE SAME TIME, THEY HAVE NEVER WORKED. NOW IM TOLD THEY ARE OUT OF WARRANTY. YOU CAN EXPECT THE WORSE CUSTOMER SERVICE RESPONSE TIME AND NOW IM DISCONNECTED FROM THE HOST SITE. THEY SENT ME A RETURN LABEL ITS BEEN 6 MONTHS STILL NO REFUND! CLASS ACTION SUIT. DO YOURSELF A FAVOR CHOOSE ANOTHER BRAND.

Biggest issue is support Biggest issue is support. Setting Wi-Fi, in my case has been a recurring issue. When support is needed it is horrific to actually get a response - right now it’s been days my GATE has been not functional and I’ve sent multiple requests for support - they don’t seem to have a support phone number.