functionality of product First of when buying this no one tell you about the subscription that comes along with it. And for some reason the product keeps getting jammed even though it moves very freely by hand. It seems as if it does not have enough power to actually move the lock, therefore leaving anyone with out a key outside . I’m strongly considering returning it for my money back. One day with it and I’m having so many issues do to this product

Efficient and easy to use Simple to install, quick to set up, convenient to use. I love that I don't need to carry any keys around anymore and the camera is really helpful in tracking who's entering/leaving and people who are coming by the house (like delivery personnel). The functions and buttons are very straightforward and not confusing, so even my parents who aren't as tech-savvy learned how to use it fairly quickly. I would definitely recommend this to people who want an efficient smart lock without breaking the bank.

I HAVE OWNED TWO OF THESE LOCKS BOUGHT… I HAVE OWNED TWO OF THESE LOCKS BOUGHT AT THE SAME TIME, THEY HAVE NEVER WORKED. NOW IM TOLD THEY ARE OUT OF WARRANTY. YOU CAN EXPECT THE WORSE CUSTOMER SERVICE RESPONSE TIME AND NOW IM DISCONNECTED FROM THE HOST SITE. THEY SENT ME A RETURN LABEL ITS BEEN 6 MONTHS STILL NO REFUND! CLASS ACTION SUIT. DO YOURSELF A FAVOR CHOOSE ANOTHER BRAND.

this is the second Gate with first one… this is the second Gate with first one never have a problem the second one is nightmare 🤦🏽‍♂️🤦🏽‍♂️ never worked and costumer service is the worst . I tried to change to a new one for 3 weeks without any resolution from then . finally someone told that they will send me a replacement and I am waiting for week and nothing happens.

Biggest issue is support Biggest issue is support. Setting Wi-Fi, in my case has been a recurring issue. When support is needed it is horrific to actually get a response - right now it’s been days my GATE has been not functional and I’ve sent multiple requests for support - they don’t seem to have a support phone number.