Customer Service is worthless. I've purchased in stores for years now. No real issues there as they have what I need. However, my partner will sometimes go in for me so I've had two email accounts on record for them. No big deal. One time in-store shopping I decided to purchase the pro plan. The associate rang me up and supposedly attached the pro plan to an account based on the phone number, and that was that. Months later when trying to restock and use the Pro Plan it was NOT attached to either account. I emailed CS they said they'd consolidate my accounts, and attach the plan as they saw I did purchase it. In between the 48-hour waiting periods of CS reply, I just went to the store. Now months later I still have no Pro Plan access, loss of points due to the consolidation, and 4 CS associates who cannot return an email trying to get it resolved. Moral of the story: if you shop in-store it's fine. If you need to rely on them for anything outside of that you're better off just going entirely elsewhere. Their CS is absolutely worthless.

Canceled my order, but haven't refunded my payment. I ordered from GNC on December 23rd. My product never showed up, though GNC inquired about how I liked the product that I never received. Reviewing the tracking, the product was returned to GNC. I inquired about it. Was told that the product was damaged in shipping. Instead of sending me replacement product, the said they had cancelled my order and were refunding me my money. I asked them to resend the product rather than refunding my payment. They said, "it was against company policy" to do that. Now, nearly three weeks later, I still have not received my refund! I called and was told it takes ten days to two weeks to be refunded. This company is a joke! I will not be dealing with them ever again.

BUYER BEWARE, WOULD GIVE 0 IF I COULD The cancellation policies/customer support are terrible. There is no way to cancel an order from the website, forcing you to contact them during their limited hours. The confirmation emails only arrive when the order is shipped, which means you can’t even contact support about the order until it ships. When it ships, they say there is nothing they can do. Beware and please do not buy from this place. There is a reason they almost went out of business.

Worst customer service I should've read the reviews before ordering online. This is the Worst COMPANY I have ever seen. Ordered 9 items online , only received 3 of them. When I called to let them know , they kept telling me that they have to investigate to see what happened. They couldn’t do anything else. I kept getting different people with the same exact script. I felt like they were just trained to say the same exact b.s. No help at all. I haven’t received the missing items or a refund. This company is scam ! Do not order anything from them.

Somebody needs to short GNC.. Dont know what has happened to GNC but someone needs to short them as they have become a horrendous company. The staff are inadequately trained, they hawk and push their crappy GNC products through their outlets and keep the better quality items online and their shipping is a complete joke. The CEO of this company needs to haul his head out his *ss and have a look around to see what is really going on. Used to be a premium member but honestly won’t support them anymore.