Pathetic Customer Service A wrong parcel was delivered to my place against a prepaid delivery. This, against a proper OTP verified system. I have been a repeat customer of the franchise but the customer care apathy & outright dismissiveness is appalling. I should not have been holding on to someone else's parcel if the delivery would have been so accurately OTP based. Strongly advise against placing any prepaid order with this franchise as the post sales support is virtually non existent.

Online ordering is a joke Should of read reviews beforehand. Long time GNC member but I've always purchased in store. 1st time I ordered online as they didn't have what I needed at the storefront. I paid extra for overnight shipping on a $200 order. This was on a Monday, Cut to Thursday and its still not shipped. I received a refund on the shipping cost only after calling to complain. It is now Friday and STILL not shipped. Why even offer expedited services and you cant fulfill them

Worst Service EVER! I made an online purchase in December 2023. The order never arrived. I looked online and found that the order was damaged during shipping and returned to GNC. I contacted them and asked that it be re-sent. They said they were not re-sending, but reimbursing my credit card account. I still have not been reimbursed. I have contacted them a number of times since. Now they say that I have been reimbursed. However, it does not reflect on my credit card transactions. They are saying that it is my responsibility to prove that I have not been reimbursed. They are actually saying that I need to send them my credit card statements! Unreal!! I asked that my case be escalated to a supervisor. They scheduled a call with me at 8:00 this morning. They have not called me. When I try calling them, their BOT attempts to forward me to customer service, but the call drops every time. Do not order online from this company! Horrible service!

Fix your website payment system Fix your website payment system. I can’t place order on the website, tried with several credit cards, all can’t went through. I checked with my card issuer and there’s no hold or any issue. GNC chat agent always saying my card has issue and cannot provide any further instructions or assistance.

Do not use this company Do not use this company, they only care about making money. I accidentally ordered an incorrect item, but even though I contacted the customer helpline immediately, they were not able cancel. Returns are at the customer’s expense, so cost me almost as much as the actual product to return the item. I am still to receive a refund, but won’t be surprised if there is some other reason why they decline the refund. You have been warned!