maddie lee
SGcheated I bought the Multivitamin 50 plus from GNC, hoped it can help improve my memory like the bottle label said. The bottle even had warning for who cannot eat the vitamin just like for medication so look very credible mah.. After three months of consumption, I still do not feel that the vitamin helped to improve my memory.. I feel very cheated by the bottle packaging.
Mark A
GBWorst Service EVER! I made an online purchase in December 2023. The order never arrived. I looked online and found that the order was damaged during shipping and returned to GNC. I contacted them and asked that it be re-sent. They said they were not re-sending, but reimbursing my credit card account. I still have not been reimbursed. I have contacted them a number of times since. Now they say that I have been reimbursed. However, it does not reflect on my credit card transactions. They are saying that it is my responsibility to prove that I have not been reimbursed. They are actually saying that I need to send them my credit card statements! Unreal!! I asked that my case be escalated to a supervisor. They scheduled a call with me at 8:00 this morning. They have not called me. When I try calling them, their BOT attempts to forward me to customer service, but the call drops every time. Do not order online from this company! Horrible service!
Bigbertha
GBBUYER BEWARE, WOULD GIVE 0 IF I COULD The cancellation policies/customer support are terrible. There is no way to cancel an order from the website, forcing you to contact them during their limited hours. The confirmation emails only arrive when the order is shipped, which means you can’t even contact support about the order until it ships. When it ships, they say there is nothing they can do. Beware and please do not buy from this place. There is a reason they almost went out of business.
Wembley
GBOnline ordering is a joke Should of read reviews beforehand. Long time GNC member but I've always purchased in store. 1st time I ordered online as they didn't have what I needed at the storefront. I paid extra for overnight shipping on a $200 order. This was on a Monday, Cut to Thursday and its still not shipped. I received a refund on the shipping cost only after calling to complain. It is now Friday and STILL not shipped. Why even offer expedited services and you cant fulfill them
Lisa
GBPlaced an order on GNC website Placed an order on GNC website. I ordered 4 items but only received 3. While I managed to get a refund from the chat agent, she told me only for this time and next time there will be investigation. I don't like to be treated as a thief. It's a simple order of 4 items of the same product, you missed one, then a refund is expected. If I have to jump through hoops to make your mistake right, I will never order again.