Currently deployed in Iraq and tried to… Currently deployed in Iraq and tried to make an order from GNC because they had buy 2 get one free sale. They preceded to cancel have my order with no explanation why and immediately after the did that I tried to get them to cancel the rest of my order and they refused to. The items I was supposed to get for free were among the canceled items so they didn't even honor their sell. I will never order from GNC again.

Worst Service EVER! I made an online purchase in December 2023. The order never arrived. I looked online and found that the order was damaged during shipping and returned to GNC. I contacted them and asked that it be re-sent. They said they were not re-sending, but reimbursing my credit card account. I still have not been reimbursed. I have contacted them a number of times since. Now they say that I have been reimbursed. However, it does not reflect on my credit card transactions. They are saying that it is my responsibility to prove that I have not been reimbursed. They are actually saying that I need to send them my credit card statements! Unreal!! I asked that my case be escalated to a supervisor. They scheduled a call with me at 8:00 this morning. They have not called me. When I try calling them, their BOT attempts to forward me to customer service, but the call drops every time. Do not order online from this company! Horrible service!

cheated I bought the Multivitamin 50 plus from GNC, hoped it can help improve my memory like the bottle label said. The bottle even had warning for who cannot eat the vitamin just like for medication so look very credible mah.. After three months of consumption, I still do not feel that the vitamin helped to improve my memory.. I feel very cheated by the bottle packaging.

Screwed up order, overcharged us, never received! Had a monthly order on auto-ship. This months order upped our creatine quantity from one to EIGHT. Worse yet, we did not ever receive the shipment. Customer service said the only way to issue a refund is if we return the product…which we never received. Now we’re out $400 and they say there’s nothing the can do? UNACCEPTABLE. Would give negative stars if it were an option. Will never shop from GNC again

Customer Service is worthless. I've purchased in stores for years now. No real issues there as they have what I need. However, my partner will sometimes go in for me so I've had two email accounts on record for them. No big deal. One time in-store shopping I decided to purchase the pro plan. The associate rang me up and supposedly attached the pro plan to an account based on the phone number, and that was that. Months later when trying to restock and use the Pro Plan it was NOT attached to either account. I emailed CS they said they'd consolidate my accounts, and attach the plan as they saw I did purchase it. In between the 48-hour waiting periods of CS reply, I just went to the store. Now months later I still have no Pro Plan access, loss of points due to the consolidation, and 4 CS associates who cannot return an email trying to get it resolved. Moral of the story: if you shop in-store it's fine. If you need to rely on them for anything outside of that you're better off just going entirely elsewhere. Their CS is absolutely worthless.