Lock red more power to not jam -

Pretty good so far Pretty good so far. None of the cylinders fit me lock, but customer support sent me one that did right away. Installed easy. I wish there some additional setting in the app. It would be great to have it automatically unlock when you approach the door, or something that makes opening with your phone faster.

Lock was installed by a professional… Lock was installed by a professional locksmith. Despite that, it has been jamming constantly. Their support kept asking me to run tests (took a part the lock twice), and all tests showed lock is jamming. Instead of replacing it they kept asking me to preform more and more tests, which stopped making sense. each test requiring taking the lock apart (couldn’t they just share all the tests once so I wouldn’t need to take the lock down each time???).Simply gave up. Seems to me they just don’t want to take responsibility. Will buy Nest lock, have another door with Nest and it works flawlessly

Horrible customer service! I ordered Level Lock Touch+ Connect on October 01, 2023, and received Level Lock Touch. The return tracking number shows delivered, yet they refuse to issue a refund. It was the worst customer service experience in my life. Ref.: Order 36278

The level is only ok The level is only ok. The Bluetooth is iffy or at least slow so it takes a while to update it’s status in HomeKit before I can use the app to lock or unlock the door. Also using a HomeKit automation to unlock your doors when you get home has to be confirmed so it isn’t hands free which all adds up to a key being easier and faster. Asking Siri to unlock your door is nice but again phone has to be unlocked before it will work so it’s not really hands free. I realize some of these issues are because of apple’s decisions with HomeKit and security but the level app is lacking these features so you have to rely on HomeKit. My other smart lock is better because of a WiFi link, keypad, and better app. Considering the price you don’t get your moneys worth.