This is a great product!!! I really like the functionality. The small signature (really zero) is a great feature. It tends to be slow at times. I should always be able to lock and unlock faster than me putting in a key. There should also be custom automatic functions based on who's phone is closest to the door. I like the door to lock after me, my wife does not. Overall this is a fantastic product and with updates will be a 5 star product hands down

The level is only ok The level is only ok. The Bluetooth is iffy or at least slow so it takes a while to update it’s status in HomeKit before I can use the app to lock or unlock the door. Also using a HomeKit automation to unlock your doors when you get home has to be confirmed so it isn’t hands free which all adds up to a key being easier and faster. Asking Siri to unlock your door is nice but again phone has to be unlocked before it will work so it’s not really hands free. I realize some of these issues are because of apple’s decisions with HomeKit and security but the level app is lacking these features so you have to rely on HomeKit. My other smart lock is better because of a WiFi link, keypad, and better app. Considering the price you don’t get your moneys worth.

Technicians didn't know what they were… Technicians didn't know what they were doing installing. Were on the phone nearly 2 hr just to install lock and thermostat. Thermostat doesn't work, keeps resetting to HEAT 84 F. No manual available, no app provided, we have no way to keep our service animals safe without the fear of them dying by heat stroke because of a failed system. No corporate contact provided, no support for product, no system administrator to talk with. They don't care about the disabled or their service animals. Very unprofessional company.

Level Would Rather Procastinate and Deflect than Fix the Problem I have two Level Keypads. The setup was simple as is adding a code to each keypad. Unfortunately, after the second day neither of the keypads are functioning properly. The keypads light which means that they are operational, but neither will lock or unlock the Level Bolt. I have contacted Level three separate times about my issue, and they have still not corrected the problem. These are not worth the $80/per keypad and the aggravation that will occur if you are trying to have them repaired or replaced.

Lack of quality support and failure to give me information as to where I can return the product. Purchased the Level Lock plus over three weeks ago. Level Lock at does not work as advertised with Lock. Customer support almost impossible to get in touch with refuse to call home and speak with me directly. I have asked several times for information where I can return this item for credit and get ignored.