I bought 4 cameras from the Doraville… I bought 4 cameras from the Doraville Georgia store. I found them on the Lorex camera website cheaper than I paid at this store. So I called them today and was transferred to every department the store has I believe. Needless to say after 1.5 hours of wasted time on the phone i was told to come into the store. So I drove the 1.5 hours to the store to show them on the Lorex website that they were cheaper on there than what I paid at brandsmart, because they will price match. It was an approximate $130 difference, so yes I wanted to be reimbursed. I showed them that they were cheaper on the website and they said since I bought 2 separate cameras from brandsmart, because that's how they sell them, now mind you they are the same cameras, that they could not reimburse me any money because the 2 pack the website sells is considerably less to buy than they could sell them for and wouldn't honor their price. I was like what the heck??? I went off, especially after they said I could have called to settle this over the phone before I came to the store. This had me furious!!! Then to tell me they couldn't do a refund!!! What ever happen to the customer is always right?? Thos store manager was rude and unprofessional and clearly was looking to get out of offer me a refund after there refund policy says .....find it cheaper and we will refund.....NO HASSLES!!!! Well that's Bullcrap!!! Long story short, the cameras will be taken back to this crappy, poor run, discustomer service store, my brandsmart card cut up and no longer used and a customer of nearly 20 years lost. Not that they would care but please beware of there lying policies and price comparisons.

Horrible customer service First delivery was rescheduled! All 4 items were ok board ! They changed it from Friday to Monday , Monday cMe and only 2 items were available! Install crew was prompt and courteous, however brand new refrigerator works in refrigerator side however freezer does not work! Customer service wait time is 30-50 minutes every time I call !totally dissatisfied !!! Last time I, or any family member will EVER! Buy here again!

I bought a refrigerator they everything… I bought a refrigerator they everything was ok the delivery was in 3 days waited on the delivery and they didn't show up i called and they said that the refrigerator wasn't in stock when they had told me it was they had to give me another refrigerator now I bought a washer and dryer and the delivery was for today guess what they didn't show up for this delivery either because they are saying that the washer and dryer is not in stock either it's false advertising they selling things that they don't have in stock

Avoid at all costs I had an appointment for my dishwasher to be repaired from 9am-1pm. The repair man called me at 8:57, but I was in a meeting with a professor that ended at 9am. I called back at 9:10 (only about 10 minutes later). When I called back they told me I had 'missed my appointment'. How on earth could I have missed my appointment from 9am-1pm having called back ten minutes later? I called two different agents to see if any of them could help. The first agent told me they had tried to call the repair man and he hadn't picked up, the second agent told me the repair man said he refused to come. When I asked the second agent to speak to the manager she told me the manager wasn't available. She said Id received a call back from the manager but I never received one.

Never buy from Brandsmart unless you take it with you… Never buy from Brandsmart unless you take it with you. Supposed to deliver on Monday, came and said driveway was too long and the 2 mile drive was unsafe. It’s a 200 foot drive, 9 feet wide, so lazy delivery driver entered false data in system. They said they would send a different truck on Tuesday. Nobody showed. Then said Wednesday, nobody showed. Then said they would deliver on Friday. Waited all day. Called when time exceeded window they gave, and told me at 2:00 they would be there in a few minutes. Called again at 4:00 when they haven’t arrive, told me they weren’t sure as I was the next stop. They put me on hold and came back and said they were in route to my home. Then at 6:00, they told me they were in traffic, but should arrive in 30 minutes. It’s now 9:00 at night, and just got off phone. They never were in route, nor was the deliver scheduled. So four days off work and still no appliance, and they have refused to deliver and they are holding my money for the appliance. Sounds like the perfect scam.