I purchased a top of the line Samsung… I purchased a top of the line Samsung washing machine with an extended warranty. I have had it 3weeks. I have contacted the deerfield store to request for a return the machine has stopped working . After speaking to five people one in sales one at there answering reception one at head office one at Hr in the store. I have had no joy. Prices might sway you to purchase here but buyer beware when it comes to service or returns don't expect a call back or fast service.

Avoid at all costs I had an appointment for my dishwasher to be repaired from 9am-1pm. The repair man called me at 8:57, but I was in a meeting with a professor that ended at 9am. I called back at 9:10 (only about 10 minutes later). When I called back they told me I had 'missed my appointment'. How on earth could I have missed my appointment from 9am-1pm having called back ten minutes later? I called two different agents to see if any of them could help. The first agent told me they had tried to call the repair man and he hadn't picked up, the second agent told me the repair man said he refused to come. When I asked the second agent to speak to the manager she told me the manager wasn't available. She said Id received a call back from the manager but I never received one.

Worst experience in my life. In May 2019 I ordered all new kitchen appliances and was told to give them a one-month notice for delivery. After 2 years I was told that they had oversold & couldn't deliver. They issued a credit. I ordered again. They delivered just the stove & refrigerator. But the refrigerlator could not be installed until I had a plumber install a new water line (Cost $350.00) -- I already had one working in the old refrigerator. They are not cooperating in coming back to put the handles, etc. on the refrigerator. so far 2 years & 4 months since this process began.......This is rediculous. I'm still waiting . . .

Do NOT Trust BRANDSMART WARRANTY AND GUARANTEED 30 DAY RETURN POLICY I just purchased a refrigerator less than a month ago. I also purchased the fake extended warranty. The refrigerator stopped working on Day 25 of ownership and I called BrandsMart to exchange per their policy. My food is going bad and the best I can get is a threat that some technician will call and I better answer or I will be removed from the list. This is crazy service. I spoke to a lady named Lydia and explained my situation. I am unable to drive to the store at this time due to health. I called the store and was transferred. Purchase ORDER NUMBER 3850849. I will keep writing until someone corrects this injustice. My God, it's inflation and you are selling garbage and don't honor your policy.

Poor delivery and installation I bought a stove… Receit no 0010405424 I bought a stove on 1/12 that was delivered on 1/20 by Ryder. The two men refused to make the installation despite the fact that I could show them my reciept specifying that installation and haul away was included in my order. I protested and wrote my protest on the slip they wanted me to sign. They were unfriendly and rude too.