Horrible online experience Horrible online experience. Twice now I have purchased a washer and dryer for only 1 unit to be attempted to be delivered. Maybe shopping in their stores is better but don't trust online info saying in stock because none of it is true

I purchased a refrigerator from the… I purchased a refrigerator from the outlet store. I had to pick it up because delivery was not available until the following week and my fridge had stopped working. When I came home I found out that the control panel didn’t work. I called Brandsmart and they sent a technician in 3 days. The technician suggested a replacement. Brand smart gave me a hard time to return the defective fridge. I had to pay 95 for them to send someone to get it. Very poor service. Manager was rude. I will never go back to the store.

Don't purchase from Brandsmart I ordered a 75 " tv over the phone for $1550.00 including tax on 1/19/24 and was told I would have delivery in 5-7 days . I was never sent an order number or tracking number but they made sure to charge my credit card on that day . I called 13 times and each time I had to wait between 32 and 57 minutes to talk to someone about my order. Several times during calls , they pick up phone and hang up and you have to start all over again. When I finally speak to somebody, they say they will have your salesperson call you . But he never calls . People that answer the phone have told me , they have emailed my salesman to call me , but still no calls. I call and wait for 43 minutes for someone to talk to and ask to speak to a manager , they tell me no managers are available at this time and they will have one call me. I am still waiting for that call. I then sent emails to customer service , detailing my issues. They send a computer generated response each time and it says the same thing. We are sorry for your inconvenience and your salesperson will call you shortly . Still waiting after 6 emails. On Feb 2,2024, I called Brandsmart and waited 12 minutes and got disconnected again , called back and after 33 minutes additional time waiting , I cancelled the order and requested my charge be credited. I was assured the order was cancelled and my card would be credited . Ten days later (2/12/24) I get my credit card bill and the charge has not been credited. I call Brandsmart and wait 45 minutes to speak with someone. I speak with a customer service team member and advised that refunds take 3-5 business days to credit to your account. I advised her , it had been 10 days . Her response, oh, I'll have to have a manager call you . I laughed and she asks why are you laughing . I tell her I have been waiting for a manager to call me for over 3 weeks. DON'T BUY ANYTHING FROM BRANDSMART . RUN RUN RUN FROM THEM AND DON'T LOOK BACK. They don't know what customer service is . I hear there response for warranty repair claims is WORST.

Very poor customer service Very poor customer service, Melody at 954-797-4000 was so rude, I have never encountered such horrible animal. My deliver was scheduled between 3:30-6:30, at 7:30 no delivery. Melody was very rude and treated me as though I was disturbing her by asking about my deliver time. I would rather pay the extra money for my merchandise some place else than to be treated like a third class citizen. It is not worth the humiliation I encountered with those people. I rather pay more with a peace of mind. Brandsmart customer service is the worst. And the employees let you know that they can get away with treating the customers badly. I will never spend another cent with those people. By the way two men showed up at my door after 8:30 pm to deliver my appliances. I refused to answer, I am a single woman who lives along. If something bad had happened to me no one would have known who created the crime.

Poor delivery and installation I bought a stove… Receit no 0010405424 I bought a stove on 1/12 that was delivered on 1/20 by Ryder. The two men refused to make the installation despite the fact that I could show them my reciept specifying that installation and haul away was included in my order. I protested and wrote my protest on the slip they wanted me to sign. They were unfriendly and rude too.