Very poor customer service Very poor customer service, Melody at 954-797-4000 was so rude, I have never encountered such horrible animal. My deliver was scheduled between 3:30-6:30, at 7:30 no delivery. Melody was very rude and treated me as though I was disturbing her by asking about my deliver time. I would rather pay the extra money for my merchandise some place else than to be treated like a third class citizen. It is not worth the humiliation I encountered with those people. I rather pay more with a peace of mind. Brandsmart customer service is the worst. And the employees let you know that they can get away with treating the customers badly. I will never spend another cent with those people. By the way two men showed up at my door after 8:30 pm to deliver my appliances. I refused to answer, I am a single woman who lives along. If something bad had happened to me no one would have known who created the crime.

Don't purchase from Brandsmart I ordered a 75 " tv over the phone for $1550.00 including tax on 1/19/24 and was told I would have delivery in 5-7 days . I was never sent an order number or tracking number but they made sure to charge my credit card on that day . I called 13 times and each time I had to wait between 32 and 57 minutes to talk to someone about my order. Several times during calls , they pick up phone and hang up and you have to start all over again. When I finally speak to somebody, they say they will have your salesperson call you . But he never calls . People that answer the phone have told me , they have emailed my salesman to call me , but still no calls. I call and wait for 43 minutes for someone to talk to and ask to speak to a manager , they tell me no managers are available at this time and they will have one call me. I am still waiting for that call. I then sent emails to customer service , detailing my issues. They send a computer generated response each time and it says the same thing. We are sorry for your inconvenience and your salesperson will call you shortly . Still waiting after 6 emails. On Feb 2,2024, I called Brandsmart and waited 12 minutes and got disconnected again , called back and after 33 minutes additional time waiting , I cancelled the order and requested my charge be credited. I was assured the order was cancelled and my card would be credited . Ten days later (2/12/24) I get my credit card bill and the charge has not been credited. I call Brandsmart and wait 45 minutes to speak with someone. I speak with a customer service team member and advised that refunds take 3-5 business days to credit to your account. I advised her , it had been 10 days . Her response, oh, I'll have to have a manager call you . I laughed and she asks why are you laughing . I tell her I have been waiting for a manager to call me for over 3 weeks. DON'T BUY ANYTHING FROM BRANDSMART . RUN RUN RUN FROM THEM AND DON'T LOOK BACK. They don't know what customer service is . I hear there response for warranty repair claims is WORST.

Inconvenient I was inquiring about a twin size bed. The process was long and I wasn't given proper attention. The salesman kept answering the phone while I was waiting. After all was said and done the wrong bed was delivered. A much cheaper mattress. I had to go back to the store and the manager said oh the other mattress is 80.00 more. They like to play games. I was nothing but polite and patient. I didn't appreciate there tactics.This isn't how to keep a regular customer or good recommendations. Unprofessional.They won't be seeing me again !

Steve Stephens has been working with us… Steve Stephens has been working with us on our kitchen appliances. We actually special ordered an oven and changed our mind prior to the arrival of our oven. Steve’s manager Ed approved our change and refunded us our money. We were able to move forward and order our oven, cooktop and dishwasher. Steve was beyond patient and knowledgeable about the appliances. We highly recommend him and brandsmart.

Either fraudullent or the worst online retailer ever Took my order and payment for an item that showed in stock. When it hadn't shipped after three weeks, I contacted them to ask why it hadn't shipped. I was told they were "waiting for it to come in" and that they had no ETA. Several days later, they cancelled the order and issued a refund. So they basically kept my money for a month and gave me nothing. At best, this is a terrible retailer who can't manager either basic inventory control or timely notification to customers when there is an inventory issue affecting their order. At worst, Brandsmart is a fraudulent company taking short-term loans at the expense of trusting customers. Never again will I do business with this sham of a company.