I bought a refrigerator they everything… I bought a refrigerator they everything was ok the delivery was in 3 days waited on the delivery and they didn't show up i called and they said that the refrigerator wasn't in stock when they had told me it was they had to give me another refrigerator now I bought a washer and dryer and the delivery was for today guess what they didn't show up for this delivery either because they are saying that the washer and dryer is not in stock either it's false advertising they selling things that they don't have in stock

Don't buy from Brandsmart!! I purchased an undercounter icemaker here, and it is a lemon! It makes ice, but the ice melts immediately. I called the manufacturer who told me it was a defect, and that Brandsmart should give me a new unit or my money back, as it was only 2 mi the old, and had just been Installed. Brandsmart insisted they pick it up and try to repair it. First time theytried to pick it up when I wasn't home, since they never scheduled it. They took it for a week and returned it with nothing done to it. So I had it installed, Uninstaller and reinstalled! I called Brandamart and told them again what the manufacturer said. Again they said they needed to pick it up and try to repair it. They called me a couple days later and said nothing was wrong with it "it makes ice...it's not a freezer". An expensive icemaker should maintain the icecubes..not have to immediately be emptied. A countertop unit would work significantly better. They want to return a broken unit to me again. It is extremely noisy and doesn't keep icecubes. Do NOT purchase from Brandsmart!! They don't stand behind their one year warranty. I asked to speak with a mgr and was told they would call me, but so far they still have my broken unit, and nobody has called!

I bought 4 cameras from the Doraville… I bought 4 cameras from the Doraville Georgia store. I found them on the Lorex camera website cheaper than I paid at this store. So I called them today and was transferred to every department the store has I believe. Needless to say after 1.5 hours of wasted time on the phone i was told to come into the store. So I drove the 1.5 hours to the store to show them on the Lorex website that they were cheaper on there than what I paid at brandsmart, because they will price match. It was an approximate $130 difference, so yes I wanted to be reimbursed. I showed them that they were cheaper on the website and they said since I bought 2 separate cameras from brandsmart, because that's how they sell them, now mind you they are the same cameras, that they could not reimburse me any money because the 2 pack the website sells is considerably less to buy than they could sell them for and wouldn't honor their price. I was like what the heck??? I went off, especially after they said I could have called to settle this over the phone before I came to the store. This had me furious!!! Then to tell me they couldn't do a refund!!! What ever happen to the customer is always right?? Thos store manager was rude and unprofessional and clearly was looking to get out of offer me a refund after there refund policy says .....find it cheaper and we will refund.....NO HASSLES!!!! Well that's Bullcrap!!! Long story short, the cameras will be taken back to this crappy, poor run, discustomer service store, my brandsmart card cut up and no longer used and a customer of nearly 20 years lost. Not that they would care but please beware of there lying policies and price comparisons.

Removal and installation of a stacked washer and dryer Removal and installation of a stacked washer and dryer in my home on the 2nd floor taking the old one out they basically threw it down the stairs leaving holes and scrapes in the wall and banister. The carpet on the stairs is trashed i now need new carpet. The two men making the delivery didn't have a clue. Thanks brandsmart 1200 hundred dollar machine now it's going to cost me 5grand with the repairs.

Steve Stephens has been working with us… Steve Stephens has been working with us on our kitchen appliances. We actually special ordered an oven and changed our mind prior to the arrival of our oven. Steve’s manager Ed approved our change and refunded us our money. We were able to move forward and order our oven, cooktop and dishwasher. Steve was beyond patient and knowledgeable about the appliances. We highly recommend him and brandsmart.