Verizon runs a very poor customer… Verizon runs a very poor customer service. It’s ridiculous you can not talk to anyone. Much better off back in the day without computers an cell phones

I had changed my cell service from… I had changed my cell service from Tracfone to Verizon. At first I thought that it was going to be a great change. I found out how WRONG I was. I did get the bundle I wanted. I then needed to get my phone switched with the Verizon Sim card. But, still the phone shows TRACFONE. I had been doing chats online, then called. I had called Verizon Port, which then connected me to Tech Support, Female on 4/15/24. She stated that since my phone was not switching over the way it should and having sim card problems that I would have a temp number. But, the person at Tech Support would have a different phone sent and sim card. These were going to be at no charge since my Samsung Galaxy was old. This was heard by my spouse hearing what was said. It has been three days now. No phone or sim card. I then once again did online chat on 4/18/24. The last chat was so long to get this corrected that I was DISCONNECTED. So I had to call Verizon speaking to a person that English was NOT the primary language. I needed to know when the new phone and sim card would be received. So, now I found that the person, female in Tech Support WAS JUST BLOWING SMOKE. No new phone nor sim card. She left me with TWO phone numbers. The one I wanted to hold onto and a second as a TEMP until the Phone and Sim card would arrive. It appears that Verizon DOES NOT KNOW what is going on. Just not a way to treat a LONG TIME Verizon customer since 2012.

Signed up with promo for a free Xbox X Signed up with promo for a free Xbox X. Xbox does not work properly and when contacted Verizon there is nothing they can do. Told me to call Microsoft for help. We got this for my son's 7th birthday and a WASTE. Stay away from Verizon promos as they do it to lock you in then you're TRAPPED.

Must be worst customer service compamy ever. Switching from verizon and saving 250.00 a month. But the main problem is their horrible, aweful customer service. First the automated system ignores your response and just tries over and over to lead you to an automated solution. Then when I finally got a person not only could I barely understand the broken english. she was unable to assist me at all, claim to have sentva text which I never got. Which she might of been able to fix but was too hell bent on trying to solicit a good review out of me about her service. That corporate structure there must be a mess pressuring these poor people for good reviews so the managers can get thier bonuses. I will never chose Verizon again, An over priced sucky company for sure. Switching to a new carrier my conversations were high level, effective and no surveys or trouble getting a live person I could understand.

The worst company in the world The worst company in the world. They have no customer service. They have no review or management process. There is no way to make complaints. They are just out right rude rotten and thieves. They make claims like unlimited service that does not exist. They overcharge your account and than say you have a credit. I have been a customer for over 18months and every month they get worse than the last. And there answer to everything is we discontinued that plan and we have a new one that is only 5 dollars more a month. Rotten rotten rotten