Verizon wifi This isn't really about wireless or cell it's about there wifi, never buy Verizon wifi they make the worst wifi the download and upload speeds are awful and it's just the worst wifi.

Verizon runs a very poor customer… Verizon runs a very poor customer service. It’s ridiculous you can not talk to anyone. Much better off back in the day without computers an cell phones

The bottom of the barrel. Quite possibly the worst company I have ever had the misfortune to do business with. Do not trust their promotional offers. They sell you things you don’t want or need and fail to disclose the true costs. They falsely understate the cost and then threaten to send you to a collection agency if you refuse to pay it. Every time I talk with them, they quote me a different cost for the same service. You cannot trust anything they say.

I had changed my cell service from… I had changed my cell service from Tracfone to Verizon. At first I thought that it was going to be a great change. I found out how WRONG I was. I did get the bundle I wanted. I then needed to get my phone switched with the Verizon Sim card. But, still the phone shows TRACFONE. I had been doing chats online, then called. I had called Verizon Port, which then connected me to Tech Support, Female on 4/15/24. She stated that since my phone was not switching over the way it should and having sim card problems that I would have a temp number. But, the person at Tech Support would have a different phone sent and sim card. These were going to be at no charge since my Samsung Galaxy was old. This was heard by my spouse hearing what was said. It has been three days now. No phone or sim card. I then once again did online chat on 4/18/24. The last chat was so long to get this corrected that I was DISCONNECTED. So I had to call Verizon speaking to a person that English was NOT the primary language. I needed to know when the new phone and sim card would be received. So, now I found that the person, female in Tech Support WAS JUST BLOWING SMOKE. No new phone nor sim card. She left me with TWO phone numbers. The one I wanted to hold onto and a second as a TEMP until the Phone and Sim card would arrive. It appears that Verizon DOES NOT KNOW what is going on. Just not a way to treat a LONG TIME Verizon customer since 2012.

After Several store visits ( got the… After Several store visits ( got the run-around ) 4 escalation calls ( that's if I got through the phone system ) 3 months of me trying to return a internet box. I am beyond frustrated. Each call is about 30mins-1hr of my time.