Must be worst customer service compamy ever. Switching from verizon and saving 250.00 a month. But the main problem is their horrible, aweful customer service. First the automated system ignores your response and just tries over and over to lead you to an automated solution. Then when I finally got a person not only could I barely understand the broken english. she was unable to assist me at all, claim to have sentva text which I never got. Which she might of been able to fix but was too hell bent on trying to solicit a good review out of me about her service. That corporate structure there must be a mess pressuring these poor people for good reviews so the managers can get thier bonuses. I will never chose Verizon again, An over priced sucky company for sure. Switching to a new carrier my conversations were high level, effective and no surveys or trouble getting a live person I could understand.

The bottom of the barrel. Quite possibly the worst company I have ever had the misfortune to do business with. Do not trust their promotional offers. They sell you things you don’t want or need and fail to disclose the true costs. They falsely understate the cost and then threaten to send you to a collection agency if you refuse to pay it. Every time I talk with them, they quote me a different cost for the same service. You cannot trust anything they say.

Rip off company Rip off company, charges fees I did not expect. I wanted a new phone for an existing phone I owned from Verizon, spoke with a representive a foreign country she took my order. I was charged for activating a NEW Phone Line and other fees !! All I Wanted Was A NEW PHONE. Verizon refused to refund me they said I ordered a new line !!! On the phone for 3 hours and I got No where. I have been paying $200 a month and this sheister company messed up my bill and continues to charge me fees something I did not purchase.

I had changed my cell service from… I had changed my cell service from Tracfone to Verizon. At first I thought that it was going to be a great change. I found out how WRONG I was. I did get the bundle I wanted. I then needed to get my phone switched with the Verizon Sim card. But, still the phone shows TRACFONE. I had been doing chats online, then called. I had called Verizon Port, which then connected me to Tech Support, Female on 4/15/24. She stated that since my phone was not switching over the way it should and having sim card problems that I would have a temp number. But, the person at Tech Support would have a different phone sent and sim card. These were going to be at no charge since my Samsung Galaxy was old. This was heard by my spouse hearing what was said. It has been three days now. No phone or sim card. I then once again did online chat on 4/18/24. The last chat was so long to get this corrected that I was DISCONNECTED. So I had to call Verizon speaking to a person that English was NOT the primary language. I needed to know when the new phone and sim card would be received. So, now I found that the person, female in Tech Support WAS JUST BLOWING SMOKE. No new phone nor sim card. She left me with TWO phone numbers. The one I wanted to hold onto and a second as a TEMP until the Phone and Sim card would arrive. It appears that Verizon DOES NOT KNOW what is going on. Just not a way to treat a LONG TIME Verizon customer since 2012.

Sandra Spachtholz Verizon has always been someone I could work with. But as of late the customer service on the chat line is ridiculous. I added a third line and got a phone for free. I was told even though I went to a Verizon store, I was not given the whole truth on information. First the store I went to be a Verizon store it was a vendor selling their phones and plans. What a joke. The name says Verizon outside the building. Careful when you go in one of those places. Of course they don't tell you that. Then you get a phone and a plan and are told the phone is free and that your bill won't go up by much. Then you get your bill and it gone way up. You call customer service, and they are worthless. I have been a loyal customer for a long time, but I'm going to look for another carrier & plan. I'm over Verizon after decades of being a loyal customer.