Been a Verizon customer for over 25… Been a Verizon customer for over 25 years. Multiple lines. Bought a new Pixel 8 one month and ten days ago and the wireless antenna is bad. Just spent over an hour on the phone with a tech and no solution. However, they will give me a refurbished phone in trade. Thanks a lot. Threw away $700.00 Have to find a new carrier but afraid none of them really care.

A Kafkaesque Nightmare Customer service is a Kafkaesque nightmare of unnamed voices, typing inaccurate notes into a system. They didn't keep an installation appoinment and told me they changed the date, as if my entire life was nothing more than waiting for them. Then Big V's best customer reaction - shut off service.

I had changed my cell service from… I had changed my cell service from Tracfone to Verizon. At first I thought that it was going to be a great change. I found out how WRONG I was. I did get the bundle I wanted. I then needed to get my phone switched with the Verizon Sim card. But, still the phone shows TRACFONE. I had been doing chats online, then called. I had called Verizon Port, which then connected me to Tech Support, Female on 4/15/24. She stated that since my phone was not switching over the way it should and having sim card problems that I would have a temp number. But, the person at Tech Support would have a different phone sent and sim card. These were going to be at no charge since my Samsung Galaxy was old. This was heard by my spouse hearing what was said. It has been three days now. No phone or sim card. I then once again did online chat on 4/18/24. The last chat was so long to get this corrected that I was DISCONNECTED. So I had to call Verizon speaking to a person that English was NOT the primary language. I needed to know when the new phone and sim card would be received. So, now I found that the person, female in Tech Support WAS JUST BLOWING SMOKE. No new phone nor sim card. She left me with TWO phone numbers. The one I wanted to hold onto and a second as a TEMP until the Phone and Sim card would arrive. It appears that Verizon DOES NOT KNOW what is going on. Just not a way to treat a LONG TIME Verizon customer since 2012.

I cancelled my service with Verizon… I cancelled my service with Verizon because they've gotten super pricey. When I switched services I was no longer able to access my account on line. I called multiple times requesting my final bill just to be told customer service couldn't help me over the phone and go to a store. And then Verizon decides to send it directly to a collection agency? Seriously? I haven't even been gone a month. If you were so worried you weren't going to get your money, I shouldn't have been locked out of the account. I'm so happy I made the switch. Verizon is a horrible cell company. I don't know why it took me so long to make the change.

Worst Phone Service Provider Customer Service nothing but a runaround, nonresponsive service, delay, delay, delay. Extremely overpriced product and service which often has no signal in a highly populated city! Unacceptable for the high price! DO NOT RECOMMEND!!!!