Awful Wait times are horrendously long. Customer service is usually polite but I always get someone who's outsourced so there's inevitably a language barrier. Calls take way longer than they should -- the last two calls I made should have taken 15 minutes, tops, but they stretched out to 45+ minutes. Seriously considering switching my service because I am just so consistently frustrated.

no sprinting? I showed up, but all they had were nintendo's and stuff. I was ready to jog, but there was nothing. I am very dissapointed

Criminals Our entire company uses sprint. Our phones are not working. Always roaming, calls don't come through, getting sent to some Verizon message about entering a credit card to connect the call. T-mobile is clearly behind this since the merge. Our representative told us our phones would be unaffected, but service goes out daily for hours, and has been happening for a while now, but gradually has gotten worse. It's criminal, and now I'm going to keep writing and posting about it constantly, because that's all I can do.

Working with Sprint/T-Mobile PAINFUL Working with Sprint/T-Mobile This has been one of the most painful experiences of my entire life. I don't want to waste any more time than I already have spent on the phone with Tech Support as well as sales. Additionally visiting two Stores in an attempt to get my problem resolved.

If I could give less than 1 star I… If I could give less than 1 star I would. TERRIBLE customer service. 1 rep tells me one thing, and another rep tells me something different. And then REFUSED to let me speak with a supervisor or someone higher up?? Said he was transferring me to his supervisor and transferred me to a collections agency instead. So glad I switched to Verizon!