Excellent customer service Excellent customer service! I had some confusion and mix up on my part when ordering my frame but after reaching out to customer support they responded quickly, helped me through the ordering process, and promptly issued me a refund on my first order. I haven't received the frame yet (just got order straightened out), but the support has been great!

90 dollars shipping costs The frame is great. But overall I paid 50 Dollar for shipping and afterwards UPS charged me with 35 EURO on top ( which was not VAT ) . After I reached out to the customer Service I got told it was VAT ( even thought it said on the receit it clearly wasn't ). Pretty dissapointed to pay more than 90 dollars only for shiping to Germany. Would not recommend if you order from overseas.

I love my Limited Edition Infinite… I love my Limited Edition Infinite Object and it looks fantastic! The only reason for the loss of a star is that it arrived defective, and while it was replaced at no charge, the process took about 4 weeks. Not too long in the grand scale of things, but I was eager to display my purchase and a little disappointed I had to wait.

A Great Gift and Attentive Customer Experience These video frame are charming and make the absolute perfect gift. After we put our dog down, I ordered one for my husband with a video of our pup fetching a ball. He loves it and everyone that comes over comments on how cool it is. When the display stopping working, they were easy to communicate with and replaced the defective object seamlessly.

Superb and standard setting customer service I dealt with Crystal B and found her to be very proactive in helping me find a solution and very committed to ensuring I did. Very timely and prompt responses and very helpful. Having dealt with a bunch of other web3 companies, this level of customer service is not be taken for granted.