Great service! We reached out to the team via a robot chat box to ask for a gift receipt to be used in our order instead of a normal receipt (as it's being sent directly to the recipient). I didn't expect someone to reach out that they've completed the request since I was typing to the chat last night (after hours) but they completed it & emailed me this morning with confirmation. So helpful!

Creating a family heirloom. I am always skeptical about buying from sites I see in Facebook ads, but I did my research and made a purchase. I used a family video and was going to give it as a gift, but my husband and I loved the final product so much, we kept it. I bought the smallest one with the bamboo frame since this was an “experiment.” My next purchase will be larger and lucite. The quality of all components (reproduction, frame and even the wire) were excellent and the result is a one-of-a-kind treasure. The customer service was prompt and professional.

Superb and standard setting customer service I dealt with Crystal B and found her to be very proactive in helping me find a solution and very committed to ensuring I did. Very timely and prompt responses and very helpful. Having dealt with a bunch of other web3 companies, this level of customer service is not be taken for granted.

Excellent customer service Excellent customer service! I had some confusion and mix up on my part when ordering my frame but after reaching out to customer support they responded quickly, helped me through the ordering process, and promptly issued me a refund on my first order. I haven't received the frame yet (just got order straightened out), but the support has been great!

Customer service I was having some issues getting an NFT framed. I reached out to customer service and the process went really slow, but after reminding them a few times to get back to me they hopped on a personal call with me and fixed the issue (the issue was with Metamask). The video frame that I ordered came in super quick too even though I'm in Europe <3