Disgusting service and reliability Firstly, placed an order for one of their digital frames yesterday morning, yresterday afternoon I got some fraud rubbish asking me if I actually made the transaction. I responded with yes I did and sent it back. This morning I get an email from them telling me my order had been cancelled because I failed to reply to their fraud cr_ap???? Perhaps they need to take a very close look at THEIR security and reliability instead of accusing customers incorrectly. Disgusting so called customer service! How can you trust a company that refuses to provide it's customers a phone number for contact? They apparently demand email (or chat rubbish) tyo give THEM the option of ignoring those emails they don't like. The frame was a gift for my wife, something she is still going to get; however, it will be a PIX-STAR frame and definitely NOT a nixplay thing. By the way - Pix Star doesn't demand a monthly fee or ANY extra costs oncew you have bought their frame like nixplay does. Another reason to avoid that mob at all costs.

I received the Nixplay as a Christmas… I received the Nixplay as a Christmas gift from my daughter. Hours just to figure out how to connect. Documentation provided goes into detail about the physical attributes of the device. Now to upload a picture from my computer. NO DOCUMENTATION provided. Seems this product is geared towards the Iphone crowd, google or other social media. Nothing on how to get pictures from my Windows based computer to the NIXPLAY. Try to ask a question and get a simple answer. Forget it. This product is not oriented towards us remaining PC based crowd. Sorry, I ever undertook trying to upload pictures.

Nixplay screws existing customers The recent decision to limit linking to Google photos is an insult to existing customers. I purchased the frame for the ability to link! Changing policy mid-stream is bad business. I will now recommend aura frames to friends and family and tell them to avoid nixplay.

Great helpdesk My Nixplay frame stopped working properly - suddenly I couldn't change any settings, both through the remote as well as in the app. The helpdesk did a great job helping me set it up again by numerous emails back and forth. Big thanks for their patience with me!

Bait and switch, shame on Nixplay Like many others posting here, although I have had issues with their randomizer showing some photos but skipping others, I was recommending the product because there was no other product that did what I wanted. And now, they change the rules, suddenly you have to pay their monthly fee to get the feature that I bought it for in the first place, which was then free. Very poor decision.