Disgusting service and reliability Firstly, placed an order for one of their digital frames yesterday morning, yresterday afternoon I got some fraud rubbish asking me if I actually made the transaction. I responded with yes I did and sent it back. This morning I get an email from them telling me my order had been cancelled because I failed to reply to their fraud cr_ap???? Perhaps they need to take a very close look at THEIR security and reliability instead of accusing customers incorrectly. Disgusting so called customer service! How can you trust a company that refuses to provide it's customers a phone number for contact? They apparently demand email (or chat rubbish) tyo give THEM the option of ignoring those emails they don't like. The frame was a gift for my wife, something she is still going to get; however, it will be a PIX-STAR frame and definitely NOT a nixplay thing. By the way - Pix Star doesn't demand a monthly fee or ANY extra costs oncew you have bought their frame like nixplay does. Another reason to avoid that mob at all costs.

A monthly subscription to use a photo frame I bought my frame a couple of years ago having read good reviews on various websites. I was particularly attracted to its ability to link to Google photos and update playlists dynamically. In May 2023 the ironically named Nick Palfreeman at Nixplay wrote to advise that I will need to pay a monthly fee for the rest of my life in order to continue using this feature. Needless to say, Nick is no pal of mine and he won't be getting a penny from me. Bought a Google Hub Max instead. Goodbye Nixplay.

Order Cancelled for no reason Company cancelled order saying they thought it was 'fraudulent', when I got in touch they said there was no way to reinstate it. I think they just didn't want to honor the original sale price and delivery timeline due to overextending themselves. Ruined the Christmas surprise we had planned. Be warned and bring your business elsewhere!!

The product is amazing and we never had… The product is amazing and we never had any issue since we bought but suddenly when there was issue and product was out of warrantee I was worried that it will cost us the product failure price. I got in touch with CS team at Nixplay and their team member (Par and Mary) were able to sort out and resolve the issue within short span. I must say I have not seen this level of support with any other brand.

Nixplay screws existing customers The recent decision to limit linking to Google photos is an insult to existing customers. I purchased the frame for the ability to link! Changing policy mid-stream is bad business. I will now recommend aura frames to friends and family and tell them to avoid nixplay.