An absolute bait & switch scam for their subscription An absolute bait & switch scam that suddenly limits you to 100 images unless you subscribe. I have had several playlists since I bought it while it was advertised over the holiday season until a app update for "fixing bugs" came out that cut me off completely. I cannot believe companies can get away with dishonest operations. Stick with other products where you can get your money's worth and probably has a better app.

I received the Nixplay as a Christmas… I received the Nixplay as a Christmas gift from my daughter. Hours just to figure out how to connect. Documentation provided goes into detail about the physical attributes of the device. Now to upload a picture from my computer. NO DOCUMENTATION provided. Seems this product is geared towards the Iphone crowd, google or other social media. Nothing on how to get pictures from my Windows based computer to the NIXPLAY. Try to ask a question and get a simple answer. Forget it. This product is not oriented towards us remaining PC based crowd. Sorry, I ever undertook trying to upload pictures.

We had a frame sitting on an end table… We had a frame sitting on an end table for 4 years to the almost the day that it was purchased. We contacted the company to troubleshoot an issue because the frame would go offline showing large distorted vertical lines. The best they would offer to do was sell me one at their current price at 50% off. I did notice prior to this happening that the ability to turn the frame on and off from the map was not available. I will not be buying another from this company.

The product is amazing and we never had… The product is amazing and we never had any issue since we bought but suddenly when there was issue and product was out of warrantee I was worried that it will cost us the product failure price. I got in touch with CS team at Nixplay and their team member (Par and Mary) were able to sort out and resolve the issue within short span. I must say I have not seen this level of support with any other brand.

Hopeless Bought two Nixplay frames, gave one as a gift. The one I kept only showed the same 30 or so photos (out of 500). When I asked Nixplay support how to fix, the advice I was given left me unable to see ANY photos. The screen now just says 'Add Photos from your Mobile'. I have tried everything - disconnecting / reconnecting, resyncing, enabling photos / disabling - nothing works. Nixplay's customer service has been dreadful, with very poor quality advice which so far has only made things worse. I really hope the frame I gave as a gift has not had the same problems.