Nextiva

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4.55
Based on 20 Reviews

5

85.00%

4

5.00%

3

0.00%

2

0.00%

1

10.00%
About Nextiva

Nextiva connects businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.

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Danny
GB

Experience working with Lisa Deason. Experience working with Lisa Deason. Our firm was going to go live with a new phone system for our customer service department. The process started smooth, but gave way to a BUNCH of confusing issues and our agents jumbled the communication as to what was needed. EVEN SO, Lisa Deason remained patient with us and worked diligently to help us overcome each hurdle as it came about. She got us quick troubleshooting fixes and within a few days we were back on track and running at 100%. She really is a gem and I'm thankful she was there to help us.

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DCorley
GB

New Company Install George Gallagher was a joy to work with. Extremely patient and informative. He scheduled times that worked best for me and walked me through everything. When my set-up went to the next stage, George took time to circle back with me to confirm I was fully taken care of.

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Lindsay Freyhof
GB

George Gallagher was wonderful and… George Gallagher was wonderful and helped us out so much! As a smaller company who is new to this world, he had an immense amount of patience and grace whilst dealing with our questions, comments, and concerns. Wonderful job George!

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Danny
GB

Nick was very helpful to our needs. Nick was able to help maintain my pricing. As I told Nick, it seems like we are using phones less and less and using TEAMS/Google Meet or other resources such as cell phones. So, keeping the price as low as possible is needed and he was able to keep the same pricing. Thank You

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M.A.
GB

Our experience with Jason Harrell at… Our experience with Jason Harrell at Nextiva was OUTSTANDING! He was very professional with great communication skills, and he genuinely cared about us and making sure we were taken care of properly. I wish every communication experience with agents over the phone were as great as our experience with Jason, a true professional within his industry! Thanks so much for taking care of our account!

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