Your company has a 10 Star technician Your company has a 10 Star technician, Nova Henderson. He saved a precious piece of material for me. My published Family Book, which I thought I had lost forever.

The service was very good in that they… The service was very good in that they were very patient with a person who did not know how to follow their instructions. They were able to fix the problem because they had patience with the customer and gave them encouragement.

Very satisfied with signing up toFTM… Very satisfied with signing up toFTM 2019 and transferring old data to FTM2019.Technician did an excellent job and is well qualified.Thank You

Nemo was a big help resolving my screen… Nemo was a big help resolving my screen issue which was too big for my computer. He also gave me good information regarding my computer security.

AJ Review AJ Review My experience with AJ was extremely pleasant, timely & efficient. I have been getting les & less info from Ancestry & have only recently heard that it might be the FT Maker 2017 that is out-dated. Since I started a new tree & was researching needed data from England it seemed to slow down access to the program even more. AJ did not have an easy time relating to me because I am not very knowledgeable with the computer language. Nonetheless he was patient enough with me & he managed very well to get his message across. I appreciate that very much as I am in my 80's & pretty darn slow on the uptake. Another aspect with my interaction with him is that he also ensured that we spoke directly with each other when he finished with the installation & transfer of data. I am much relieved & will get started on my project later this evening. You have saved my sanity!!!!