I called Family Tree Maker tech support… I called Family Tree Maker tech support to get the new update. I haven't used Family Tree Maker in years, and the latest version is very different in every way. Not having time to learn the system yet, I asked the tech support person, Randy, to do the install for me. He was very good natured, patient and helpful. Even with an internet booster, my phone connections are sometimes garbled, as was the case today. Randy perservered with me through several calls until everything was done. He answered any questions I had and also encouraged me to call back anytime for help and information. I would recommend Family Tree Maker especially because of the good experiences I have with their tech support. Good customer service is a rare commodity these days. Kudos to Family Tree Maker, and their tech support representative Randy.

Wonderful Experience... Nemo, has been beyond words in helping me with my problem. No only did he take care of that but educated me in so many ways. He was patient, and very professional in every way. It was a pleasure to have him and hope that I could get him every time. He is outstanding in every way. Please let him know how much i appreciated all he did for me. His performance was well beyond what I expected. Keep him around....he is a very valuable asset to your company.

I appreciated his response to me needs… I appreciated his response to me needs and how quickly he handled my issue. This has been another year of great service beginning. George was extremely helpful and polite in this endearer.

AJ was very helpful with explainations… AJ was very helpful with explainations as well as getting some trees I wanted put together and Making my Ancestry and Family Search accts. connected to my FTmaker acct. Thank You very much AJ.

Very prompt and helpful. Very prompt, courteous and helpful. Mia did an excellent job of converting an old file format for me and I commend her for following up. Highly recommended for reliable support considering that I hadn't used the FTM program or service since 2013 until now.