I appreciated his response to me needs… I appreciated his response to me needs and how quickly he handled my issue. This has been another year of great service beginning. George was extremely helpful and polite in this endearer.

FTM2019 Sync-Download 5 mth Issues I have had FTM for yrs from 2017 to 2019 versions and absolutely loved it till now. This latest update FTM2019.24.2 broke the sync and upload/download for Ancestry.com site. Since Feb 2023 to-date, this has been a 4-5 mth unresolved issue rendering its usefulness a mute point. I'd pay of a 2023 Upgrade that fixed the issue, but till then I'm stuck using the online Ancestry tree which sucks. Plus, a relative just (6/10/23) bought FTM based on my earlier recommendation and was not advised they would not be able to download their existing Ancestry tree. That's a bit unethical.

Sam Provided Great Service Sam, the technician, was informative, courteous and professional. He explained the steps he was taking to upgrade FM 2017 to FM 2o19 and to sync my data. I am pleased with my experience.

AJ Review AJ Review My experience with AJ was extremely pleasant, timely & efficient. I have been getting les & less info from Ancestry & have only recently heard that it might be the FT Maker 2017 that is out-dated. Since I started a new tree & was researching needed data from England it seemed to slow down access to the program even more. AJ did not have an easy time relating to me because I am not very knowledgeable with the computer language. Nonetheless he was patient enough with me & he managed very well to get his message across. I appreciate that very much as I am in my 80's & pretty darn slow on the uptake. Another aspect with my interaction with him is that he also ensured that we spoke directly with each other when he finished with the installation & transfer of data. I am much relieved & will get started on my project later this evening. You have saved my sanity!!!!

Wonderful Experience... Nemo, has been beyond words in helping me with my problem. No only did he take care of that but educated me in so many ways. He was patient, and very professional in every way. It was a pleasure to have him and hope that I could get him every time. He is outstanding in every way. Please let him know how much i appreciated all he did for me. His performance was well beyond what I expected. Keep him around....he is a very valuable asset to your company.