Sam Provided Great Service Sam, the technician, was informative, courteous and professional. He explained the steps he was taking to upgrade FM 2017 to FM 2o19 and to sync my data. I am pleased with my experience.

Very fast Very fast. My keyboard got disconnected and we were able to start again where we left off. Quick & thorough by AJ. Many stars!

The service was very good in that they… The service was very good in that they were very patient with a person who did not know how to follow their instructions. They were able to fix the problem because they had patience with the customer and gave them encouragement.

AJ Got My whole program of Family Tree… AJ Got My whole program of Family Tree Maker-2012 working faster and merged duplicate Families. Between what AJ and Annie did, they saved me months that I thought I was going to have to use to re-input all the data that I thought I had lost.

I was assisted by AJ Wilson I was assisted by AJ Wilson. An excellent technician and rep of your company. There were several problems encountered. He handled each patiently and resolved them in a very professional manner. He was also very patient with my inexperience and the delays caused by a very old computer. Consistently patient and encouraging. He provided information in a manner that was both complete and easily understandable. I hope you have an entire staff like him. I intend to recommend your company to others. It makes the cost well worth it.