The agent was very patient with me… The agent was very patient with me because it did get confusing if we were talking about an app account, pinwheel account, Child's phone, or parent's dashboard. My problem was fixed with his time and attention. Greatly appreciated!

Returns are long , complicated and arduous It has been a nightmare. It was over 1 month shipping. The phone was defective. I notified customer service. I had to take it to a technician to verify it wasn’t my incompetence. Then they asked for 5 different sets of pictures and video to ensure the phone was not scratched even though the screen was not the issue. My request for a refund had been passed to five different “agents and they still won’t refund or replace… update I was able to get help from a team lead who was gracious and efficient. I do encourage buyers to be aware of a very complicated long return process.

Chen B was so helpful in assisting me… Chen B was so helpful in assisting me in updating my credit card info. She was patient in navigating me through a new link (sent by her) to make a payment and then update my info in my parent dashboard. Very professional and didn't "leave" the chat until all was resolved. Valuable team member.

Safe & reliable My daughter has had a Pinwheel phone for 2 years now. I'm really happy with the Pinwheel software. Approving or rejecting contacts is easy thru the caregiver portal as well as making schedules, adding apps etc. I definitely recommend Pinwheel to all who are trying to limit their kid's access to social media apps etc. My daughter loves the look of her smart phone and I love the security of the software.

We've been using a pinwheel for for our… We've been using a pinwheel for for our 6th, soon to be 7th grade daughter, for about a month now. We are very pleased with the device, it's features, and the customer service experience. I would definitely recommend this phone to those who might be nervous to get there middle school student a smart phone.