Julia O to the rescue! Julia O. was extremely helpful & efficient in solving our problem. We'd been struggling with an issue (kid locked out of phone after changing passcode) for a couple of days before finally reaching out to Customer Service through their Chat feature. Within 10 minutes our problem was solved. Now we know that if we run into an issue again, we'll use the chat feature sooner rather than later.

We've had a great experience with… We've had a great experience with Pinwheel. Sure there are hiccups or glitches, but support has come through every time with answers or elevated cases to help the backend of the system work better. The system does what we expected - help us talk more about technology as a family to set up healthy habits and gain wisdom about the pitfalls of technology. It's great to start younger tech users out with this type of platform because when they are older, they are more aware and can understand parenting choices and the world around them.

Exactly what we were looking for We purchased a Pinwheel phone for our son last summer, and it has been an amazing experience. I've been able to easily customize settings for my son using the app. On two occasions I wasn't sure how to proceed, but the live chat on the website was able to assist me promptly and provide me with the information I needed. We have his phone set to only receive texts/calls from approved numbers and it has worked perfectly. Furthermore, approving new contacts is super fast and easy on the parent app (as is revoking them if they're no longer needed). A+

We've been using a pinwheel for for our… We've been using a pinwheel for for our 6th, soon to be 7th grade daughter, for about a month now. We are very pleased with the device, it's features, and the customer service experience. I would definitely recommend this phone to those who might be nervous to get there middle school student a smart phone.

Dino Noriega was extremely helpful and… Dino Noriega was extremely helpful and able to take care of the issue when the first agent couldn't. Took alot of back and forth throughout the day, which is why I took off a star. But both customer service agents (Dino and "Chen B") were friendly and professional. I made a suggestion as to how I hoped Pinwheel could prevent the issue I had and asked it to be forwarded to the appropriate department.