Pinwheel has been amazing When looking for a phone for my son, Pinwheel came up in my search. I was a bit skeptical because I had never heard of this company but, after having this phone for 5 months now, I have only had a good experience. Customer service is 100% amazing too. If you have a question about anything, there is always someone there to help. I am very pleased with this purchase and would recommend them to anyone looking for a monitored phone for their child.

Maia G was GREAT! Maia G was an absolute stellar customer care person! She was so joyful, intelligent and kind. Even though the phones did not work for our family she treated us honestly and kindly. I am very impressed with her ability to treat others so well! ~Michelle

Helpful, quick fix. Tony effectively fixed the issue we were having with placing phone calls to/from our pinwheel device. When navigating away from the chat to place a trial phone call, I did get “booted” from the chat and a brand new window opened when navigated back. This seems to happen every time I use the chat feature.

Wonderful Customer Support The patience and perseverance of the Pinwheel support staff never ceases to amaze me. My concerns and questions are always treated in a respectful way and they stick with me until the issue is resolved, even if it takes a while and multiple attempts. Ems, in particular, has helped me a few times and has been incredibly helpful!

Chen B provided fast and friendly… Chen B provided fast and friendly service over the live chat after my child had changed the security settings and forgotten the password, locking her out of the device. This is not something that I would have been able to do on an ordinary smartphone is precisely why this software/service is very much needed for preteens.