Pinwheel is the best out there! Pinwheel is fantastic! I searched high and low for a good option for my son that has the parental control I require and the flexibility and "cool" factor that he wants. And their customer service is top notch! Cannot say enough good things about Pinwheel!

Amazing product, excellent customer service I love Pinwheel for their amazing product and wonderful customer service. They truly understand how much we need safe devices for our kids as we guide them into adulthood. They also know how to make that a reality that is easy to navigate. And bonus: every time I've talked to their customer service has been a simple, helpful, and kind experience. Thank you, Pinwheel!

Read - Do not recommend Pinwheel company - will not honor fixing phone even if manufacturing/programming issue We REALLY wanted to like the pinwheel phone. The concept was exactly what we were looking for and our daughter was excited to be able to call and text friends. However, the phones sold by pinwheel (which are samsung phones) do not work long term. My daughter used the phone minimally for 3 months and then phone quit working. We took it to Samsung store, private phone repair shops and all told us the same thing - it was a programming issue with the phone that only Samsung could repair. Sansung agreed to cover the phone 100% since still new and programming issue on their end. But, pinwheel would not honor that. Pinwheel's customer service is horrible and they said we would just have to buy a new phone. Samsung still sent us a new phone, but not a pinwheel programmed one and without all the protections in a pinwheel. I've talked to many other parents and people have had similar bad experiences. Unless you just want to be out the money, I do not recommend purchasing from this company. Our issue was a phone manufacturing issue and Samsung would honor that, but pinwheel would not and said we just have to start over.

Exactly what we were looking for We purchased a Pinwheel phone for our son last summer, and it has been an amazing experience. I've been able to easily customize settings for my son using the app. On two occasions I wasn't sure how to proceed, but the live chat on the website was able to assist me promptly and provide me with the information I needed. We have his phone set to only receive texts/calls from approved numbers and it has worked perfectly. Furthermore, approving new contacts is super fast and easy on the parent app (as is revoking them if they're no longer needed). A+

Dino Noriega was extremely helpful and… Dino Noriega was extremely helpful and able to take care of the issue when the first agent couldn't. Took alot of back and forth throughout the day, which is why I took off a star. But both customer service agents (Dino and "Chen B") were friendly and professional. I made a suggestion as to how I hoped Pinwheel could prevent the issue I had and asked it to be forwarded to the appropriate department.