Incredibly helpful customer support First experience with Huion’s service department and I was pleasantly surprised. My key dial had completely stopped working after a botched firmware update and unable to find anything online about the issue, I reached out to the service team. It did take a few days for them to respond, but when they did, I was able to reset and fix my device quickly with their help. Jane and the service team provided steps and videos and were able to troubleshoot issues if something wasn’t working. In the end, I got my key dial working with all my devices and I’m very grateful for the friendly and helpful service I received from Huion. Very happy with my Kamvas and KeyDial and even more impressed by their kind service. Well deserving of 5 stars.

Replacing a tablet Very quick and professional! I got helped by Esther, and she did great at getting me a new tablet to replace my broken one-super satisfied with the service! :)

Very patient and understanding support team. When everything was said and done, the support team from Huion was very helpful with getting me the items that I was missing from my order. I really have to commend their patience with some technical difficulties we were experiencing in e-mails. For some reason, one email provider I was using wasn't allowing me to see their replies, but they hung on until I was able to get that fixed.

Amazing Tech support After a recent update, my computer wouldn't go into sleep mode properly. I contacted Huion & after a very brief delay they were able to get back to me with the exact fix to my issue. As someone who's preference is tablet computers & who's worked with multiple different brands for work, Huion's Kamvas Studio 16" has been the best experience experience so far!

Great company - great client service No doubts regarding the HQ of the products. I wish to underline they have a super efficient service office. They reply quickly and solve the issues. Remarkable