Good Costumer Service Well, the costumer has been pretty helpful during my recently dilemma. I've purchase a Kamvas 13 on Amazon and unfortunately it hasn't been working. I've contacted the costumer support and they've been really helpful. They've provided many solutions to fix this problem and they were with me till the end. I'm satisfied with their service. They're patient and understanding, so I consider this a good experience.

Great experience for BTB I needed an invoice addressed to my company and the support crew readily helped out and gave me a custom invoice. All issues were resolved in time and the support personnel was very polite. Would recommend!

Had keyboard issue, don’t have one anymore Had keyboard issue and initially felt they weren’t quite listening to what I wrote the issue was very well. After a little back and forth clarifying Jane and the service team figured out what I was saying the problem was and worked towards identifying a solution. Thank you.

Horrible Response Time and Roundabout Solutions. Their customer service representative spent a very long time to just respond to an email. They did not communicate effectively and kept going in circles attempting to delay a replacement of a device over and over and over again. My device has a simple issue and just needs to be replaced, however they have yet to do this and still keep delaying. It has been almost 4 MONTHS of trying and yet, nothing. Completely unprofessional and entirely unacceptable. This was supposed to be my birthday gift, and I have yet to even be able to use the damn thing.

Easy To Follow Help and Relatively Responsive I was helped by Jane and they did very well! My issue with my tablet was tackled with thorough questioning and a satisfactory solution! Jane wrote comprehensive emails and while I had to spend $40 for shipping which wasn't ideal I got a replacement essentially free since my issue required it. I hope everyone has this quality experience when working with Huion customer service. Just wanna warn for those in the U.S.A. if you need to send payment to Huion if it's rejected check with your credit union/bank, for me they had to lift a block on purchases to Hong Kong I believe.