Very patient and understanding support team. When everything was said and done, the support team from Huion was very helpful with getting me the items that I was missing from my order. I really have to commend their patience with some technical difficulties we were experiencing in e-mails. For some reason, one email provider I was using wasn't allowing me to see their replies, but they hung on until I was able to get that fixed.

Great customer service for my issue. My Huion Kamvas was going sleep either by timing out or pressing the power button but the screen would not wake up. When I had this issue and reached out to tech support I was skeptical about getting a reply in a timely manner as well as a proper solution. I was wrong. Not only did Esther from Huion Customer Service Team get back to me in a reasonable timeframe they were also able to resolve my issue! Timely response, great communication, and fixed my problem. Very satisfied with my Kamvas and tech support. Thanks.

Easy To Follow Help and Relatively Responsive I was helped by Jane and they did very well! My issue with my tablet was tackled with thorough questioning and a satisfactory solution! Jane wrote comprehensive emails and while I had to spend $40 for shipping which wasn't ideal I got a replacement essentially free since my issue required it. I hope everyone has this quality experience when working with Huion customer service. Just wanna warn for those in the U.S.A. if you need to send payment to Huion if it's rejected check with your credit union/bank, for me they had to lift a block on purchases to Hong Kong I believe.

Huion Kamvas 22 plus pen pressure problem I recently encountered an issue with my Huion device and the issue was resolved quickly and efficiently by Jane. She diagnosed the problem without much difficulty and provided clear instructions for troubleshooting. From now on, my device works perfectly. I thank her very much, excellent customer service.

Amazing Tech support After a recent update, my computer wouldn't go into sleep mode properly. I contacted Huion & after a very brief delay they were able to get back to me with the exact fix to my issue. As someone who's preference is tablet computers & who's worked with multiple different brands for work, Huion's Kamvas Studio 16" has been the best experience experience so far!