Incredibly helpful customer support First experience with Huion’s service department and I was pleasantly surprised. My key dial had completely stopped working after a botched firmware update and unable to find anything online about the issue, I reached out to the service team. It did take a few days for them to respond, but when they did, I was able to reset and fix my device quickly with their help. Jane and the service team provided steps and videos and were able to troubleshoot issues if something wasn’t working. In the end, I got my key dial working with all my devices and I’m very grateful for the friendly and helpful service I received from Huion. Very happy with my Kamvas and KeyDial and even more impressed by their kind service. Well deserving of 5 stars.

Windows Ink Issue Ticket #485801 Review for Ticket #485801 I recently encountered an issue with my Huion Device, and I’m pleased to share that the problem was resolved promptly and efficiently by Jane Chen. Her expertise and dedication to solving technical issues were commendable. She patiently listened to my concerns, diagnosed the problem, and provided clear instructions for troubleshooting. Within a short time, my device was up and running flawlessly. I appreciate Jane’s professionalism and excellent customer service. Her timely assistance made a significant difference, and I’m grateful for her support. Kudos to Jane and the entire support team!

Derek helped me out so much Derek helped me out so much. He resolved my issue quickly showing me that the tablet is an extended monitor. He helped me more by showing me how to understand using the tablet features like programming button. 😃 he even sent me an article to get the most out of my tablet possible. Thank you so much!!

Jane is the best I’d only had my tablet for just over a year and the screen was starting to fail but they still honored the warranty and are sending me a new one. The customer service was top notch and Jane was literally the best!

Horrible Response Time and Roundabout Solutions. Their customer service representative spent a very long time to just respond to an email. They did not communicate effectively and kept going in circles attempting to delay a replacement of a device over and over and over again. My device has a simple issue and just needs to be replaced, however they have yet to do this and still keep delaying. It has been almost 4 MONTHS of trying and yet, nothing. Completely unprofessional and entirely unacceptable. This was supposed to be my birthday gift, and I have yet to even be able to use the damn thing.