Great customer service for my issue. My Huion Kamvas was going sleep either by timing out or pressing the power button but the screen would not wake up. When I had this issue and reached out to tech support I was skeptical about getting a reply in a timely manner as well as a proper solution. I was wrong. Not only did Esther from Huion Customer Service Team get back to me in a reasonable timeframe they were also able to resolve my issue! Timely response, great communication, and fixed my problem. Very satisfied with my Kamvas and tech support. Thanks.

Derek helped me out so much Derek helped me out so much. He resolved my issue quickly showing me that the tablet is an extended monitor. He helped me more by showing me how to understand using the tablet features like programming button. 😃 he even sent me an article to get the most out of my tablet possible. Thank you so much!!

Very patient and understanding support team. When everything was said and done, the support team from Huion was very helpful with getting me the items that I was missing from my order. I really have to commend their patience with some technical difficulties we were experiencing in e-mails. For some reason, one email provider I was using wasn't allowing me to see their replies, but they hung on until I was able to get that fixed.

Horrible Response Time and Roundabout Solutions. Their customer service representative spent a very long time to just respond to an email. They did not communicate effectively and kept going in circles attempting to delay a replacement of a device over and over and over again. My device has a simple issue and just needs to be replaced, however they have yet to do this and still keep delaying. It has been almost 4 MONTHS of trying and yet, nothing. Completely unprofessional and entirely unacceptable. This was supposed to be my birthday gift, and I have yet to even be able to use the damn thing.

Windows Ink Issue Ticket #485801 Review for Ticket #485801 I recently encountered an issue with my Huion Device, and I’m pleased to share that the problem was resolved promptly and efficiently by Jane Chen. Her expertise and dedication to solving technical issues were commendable. She patiently listened to my concerns, diagnosed the problem, and provided clear instructions for troubleshooting. Within a short time, my device was up and running flawlessly. I appreciate Jane’s professionalism and excellent customer service. Her timely assistance made a significant difference, and I’m grateful for her support. Kudos to Jane and the entire support team!