Conversion Left out 20 pages of my Document I tried the online software to convert an XPS to Excel. It only created 10 pages. I had an emergency and needed to convert a file in order to upload for a big and important order from a vendor. Not knowing that the conversion left off 20 or more pages, when my order arrived I was missing thousands of dollars worth of product. Whatever caused the problem, this online service failed. It cost me thousands and my customers were left without essential supplies.

I emailed from their webpage last week… Funny you respond quickly when you get a bad review, I would suggest you direct your time more toward customer support rather than social media. PLEASE RESPOND TO MY EMAIL INSTEAD OF SOCIAL MEDIA!! its really strange how fast your reply to this and I get NO response from support.

The website advertises a 50% discount… The website advertises a 50% discount for a lifetime license. Tech support did email me that it was first fixed, which it was not, then later said the discount was removed. Above, and beyond that, I called tech for a technical question. No one ever answers the phone, or returned either of my two calls over a weeks time. I did come here to review all the 1 Star reviews, and overwhelmingly, all reviewers have the same issue with the tech support communication. All the 1 Star reviews were also answered as I predict this one will be too. Maybe if your company would just promptly answer, you wouldn't have any bad reviews!

Fantastic result using Coolutils Fantastic result using Coolutils, brought me back from almost despair on useless Microsoft proprietary archaic file system that I did not know of its limitation until a problem came up where I was unable to easily move email data during upgrade between applications due to .PST files. Top marks for Coolutils.

A really brilliant customer service… A really brilliant customer service from these guys - who responded straight away with help and guidance and followup answers. Really impressed with them. Also being using their product for a while and it is very stable and a great part of our software toolkit. thank you