Doesn't work I guess the idea is good but implement doesn't work: I bought a simcard 2 days before the flight to Cuba, upon arrival I went to the office in the airport to pick up the simcard, no simcard there for me. Also the rather unfriendly lady needed an hour before she told me my sim was somehow not there. So I went to a Etecsa office in Havana, waited one hour before someone attended me. Than it took another 3hours and a lot of goodwill to get my simcard. My girlfriend got a regular Cuban simcard at the same office in 15 min while waiting for me. Than you can not recharge this simcard at Etecsa offices like regular simcard. Honestly, Suena Cuba is expensive, badly managed and useless. Just go to an Etecsa office and get a regular simcard to save money and nerves.

Service well, don't value permanent clients. El Servicio es aceptable, la pagina tiene algunos defectos pequenos. Ofertas solo para nuevos clientes, por lo que no hay apreciacion por clientes recurrentes. The service works well, with some minors defects. Offers are not available for existing consumers, so looks like they don't value permanent clients.

The best and faster.Good Service and… The best and faster.Good Service and Magnificic.. Awesome

Did not get a SIM at airport I paid 34.99$ for a sim card to be picked up at the Varadero airport upon arrival. They even asked for the arrival date to have the card ready then. When I came to the airport the Cubacel stand was there deserted with nobody in attendance and no information where to go next. I had to leave the airport without the SIM card. The next day I tried an ETECSA office in Havana to retrieve the SIM card. They had a computer problem and couldn't do it so I spent my whole trip without the SIM card. I did not get to write their customer support until after my trip but was happily surprised by their prompt response and refund.

It's a ripoff for uninformed tourists… It's a ripoff for uninformed tourists that I feel for, too. 🤦‍♀️🤦‍♀️🤦‍♀️ They sell Cubacel tourist SIM cards to use in Cuba. Price is $35. They say you can pick up the SIM card upon arrival at the airport or in ETECSA store in the city (Cuban Telco). So I came to Havana. I arrived late at night, and the airport point was already closed, and I couldn't pick up the SIM at the airport. Okay, let's pick it up in the Havana city, I thought. The problem is, when I came to the city and asked at the central ETECSA store near the Capitolio to pick up the SIM, they didn't have my email. Nor did they know about suenacuba. The funniest thing was, that I bought a Cubacel tourist SIM with 3.5Gb data pack at the same ETECSA store FOR $8 (1150 CUP)! THE TOURIST SIM COSTS $8 IN ETECSA STORE VERSUS $35 ON SUENACUBA WEBSITE! I asked the website for refund, but of course they didn't reply. Sucks to be me. If you want a Cubacel SIM, go to an ETECSA store upon arrival to Cuba. It will save you tens of dollars.