You never know online, with Senetic you do. You never know online, having placed my first order with Senetic for four HGST Ultrastar DC HC520 He12 drives they arrived fast and in perfect condition, shipped DHL no less. Future orders will be for fifteen drives at a time, now that I know the company can and does live up to our high expectations.

Misleading lead-times Misleading lead-times. Products indicated as available 50+ and allowed to select a delivery 24 hours, then received an email stating it would be over 2 weeks and drew my attention to another piece of information further down the product information page. Wont be using this supplier again, took my money then the best they could come up with was that the order would be sent for processing a refund, no indication of when I would actually be refunded.

Never buying from their Israeli site again I'm still unsure what Senetic actually "is" but my best guess is that they're a Polish company with a number of worldwide franchisees. I had the misfortune of dealing recently with their typically unprofessional Israeli representative, Tomer. After purchasing a wired router, I didn't hear back from the company for a number of days. As a few days had elapsed without response, I messaged again to request an order update (specifically, I wanted a slightly different product). Their Israeli representative responded in an unprofessional manner, chastising me for seeking updates over the holiday period. My second email was simply ignored. Hence, I'm receiving a product that is no longer exactly what I want. Having lived in Israel for a number of years, I am more than used to the typically rude and unprofessional manner in which Israelis run their businesses, but I still go out of my way to avoid the worst offenders. It's been a number of weeks and DHL Israel (another useless Israeli business) have no update as to where my package is. Needless to say neither DHL Israel nor Senetic Israel have had the manners to either apologize or provide an update. Their justification is that this is a "holiday period" in Israel. As I wrote to Tomer, if that is the case, perhaps they shouldn't take customers' money then, because it seems that they are unprepared to process orders in a timely fashion. Being Israeli, I doubt that Tomer is amenable to a lesson about common manners and professionalism. But perhaps it would benefit it to learn how normal companies deal with customers. The lesson I draw from this experience is this: avoid buying in Israel wherever possible. And personally, I would never do business with Senetic again.

Late but not their fault Despite being a late delivery (not Senetic’s but UPS UK’s fault), the customer support provided by Weronika and Karolina were amazingly helpful. As soon as they realise my monitor is being held at customs in UK, they did not stop chasing UPS to release my package. They wrapped the package nicely so it arrived in a good condition. Im happy to have finally receive my monitor in one piece. One recommendation I might give is to probably avoid UPS as your delivery courier if possible, they are really slow. Nevertheless, thank you again Weronika and Karolina for being so helpful!

Senetic is legit Senetic is legit. Products ship from Europe, but the DHL shipping is very fast (about 4 business days from order to receipt) and all products have arrived with appropriate US power cables when necessary. I've completed two orders now with no issues. Their products are very reasonably priced compared to similar providers in the US. I'll continue to use them going forward.