Never buying from their Israeli site again I'm still unsure what Senetic actually "is" but my best guess is that they're a Polish company with a number of worldwide franchisees. I had the misfortune of dealing recently with their typically unprofessional Israeli representative, Tomer. After purchasing a wired router, I didn't hear back from the company for a number of days. As a few days had elapsed without response, I messaged again to request an order update (specifically, I wanted a slightly different product). Their Israeli representative responded in an unprofessional manner, chastising me for seeking updates over the holiday period. My second email was simply ignored. Hence, I'm receiving a product that is no longer exactly what I want. Having lived in Israel for a number of years, I am more than used to the typically rude and unprofessional manner in which Israelis run their businesses, but I still go out of my way to avoid the worst offenders. It's been a number of weeks and DHL Israel (another useless Israeli business) have no update as to where my package is. Needless to say neither DHL Israel nor Senetic Israel have had the manners to either apologize or provide an update. Their justification is that this is a "holiday period" in Israel. As I wrote to Tomer, if that is the case, perhaps they shouldn't take customers' money then, because it seems that they are unprepared to process orders in a timely fashion. Being Israeli, I doubt that Tomer is amenable to a lesson about common manners and professionalism. But perhaps it would benefit it to learn how normal companies deal with customers. The lesson I draw from this experience is this: avoid buying in Israel wherever possible. And personally, I would never do business with Senetic again.

Late but not their fault Despite being a late delivery (not Senetic’s but UPS UK’s fault), the customer support provided by Weronika and Karolina were amazingly helpful. As soon as they realise my monitor is being held at customs in UK, they did not stop chasing UPS to release my package. They wrapped the package nicely so it arrived in a good condition. Im happy to have finally receive my monitor in one piece. One recommendation I might give is to probably avoid UPS as your delivery courier if possible, they are really slow. Nevertheless, thank you again Weronika and Karolina for being so helpful!

Recommed the whole process was quick and successful

Order of 2 helmets placed on the… Order of 2 helmets placed on the senetic.ma site on 12/27/2022 (reassured to order on a Local site). On 05/01/2023 DHL calls me to tell me that I have to pay 1644 Dhs in fees for an order of 1800 Dhs (double my initial order in freight forwarding fees, customs, DHL, etc.). In short, do not order on this site for a simple and fast shipment of your goods to Morocco because it leaves from Poland… So for a small order, 1/2 day wasted in paperwork and fortunately I managed to avoid a round trip Back Rabat-Casablanca to deposit my check and the originals!!! ----- Commande de 2 casques passée sur le site senetic.ma le 27/12/2022 (rassuré de commander sur un site Local). Le 05/01/2023 DHL m’appel pour me dire que je dois payer 1644 Dhs de frais pour une commande de 1800 Dhs (le double de ma commande initiale en frais de transitaire, douanes, DHL…). Bref, ne commandez pas sur ce site pour un envoi simple et rapide de votre marchandise au Maroc car ça part de Pologne… Donc pour une petite commande, 1/2 journée de perdue en papiers et heureusement j’ai réussi à éviter un Aller-Retour Rabat-Casablanca pour déposer mon chèque et les originaux !!!

Excellent Shoping Experience Excellent Shoping Experience: "Ordered a 16-Port TP Link Switch TL-SG1016 Rackmount, came relatively quick in an excellent protective packaging, it was the latest version of the devise (V17.0) in one of the lowest prices on the market. Received e-mail in every step of my order. Very satisfied!!"