New egg continues to give customer service at the zenith or professionalism and care Angel was so understanding and kind and actually listened to my concerns unlike so many retailers I've had the unpleasant luck to have to deal with. I've had such bad luck with QC of a certain MSI motherboard recently while building a new gaming PC and the attention, empathy and haste with which I was dealt with is nothing short of fantastic. I've been a customer since 08, built many PCs with your components and have never had a bad experience, which still seems to continue, even when struck high horribly poor luck. Thank you new egg (again, Angel and Justin specifically, having dealt with them the most). You continue to be the retailer I trust and look to buy from the most. Robert Benson-

unhappy Newsmay… Both power supplies on our new Newsmay failed. Contacted for replacements, we were sent used (supposedly tested) replacements. Was going to buy more for our office - will find alternative.

Go anywhere else that seems safer and healthier Im being accused of not shipping these items back. They lost 2 items on my first order. Then challenged me on returning items back to them, after I followed all their "30-day hassle free return" steps. Their services are trash. Their shipping is trash. Good luck, better to find a micro center or better online service fs.

newegg didn't help, nor did supervisor matthew's attitude. Simple request for a return label to be printed and mailed to me to facilitate return of ~$4000 purchase. "newegg can schedule a pick up with UPS and send you a label, but this is a third party purchase and Newegg won't do that for 3rd party purchases." !!!! It's a simple request. Evidently newegg doesn't have printers now. They did before. No hesitation last time I had to ask for this: my previous purchase because of receiving defective items two times. I PURCHASED THROUGH NEWEGG BECAUSE I THOUGHT THEY WOULD HELP IF THERE WERE ANY PROBLEMS. What they will do for first party purchase, they refuse to do for 3rd party purchases. It's the same service: print & mail. How could doing that in any way negatively impact newegg? So if newegg isn't going to help, and I have to get attitude from a supervisor also; remind me again what is the reason to purchase through newegg? I'll go directly to the seller from now on. Sorry you're not getting any, Matthew. Perhaps if you tried being nice? Bye middleman Brokenegg. Notes: 3 Verification Code emails to log in just to leave this feedback. Leaving feedback on newegg, about newegg, requires creating yet another account and leads you to another website; not newegg. On newegg.com: Currently this is the third attempt to leave this feedback after receiving bugged captcha to verify I am not a robot, then requiring agreement of creating new account, then being bumped of page and having to write the whole thing a second time when clicking to create the new account. Logged on, in my account, 3 times, (still not a robot) and now I'm being passed on to the new account I've been forced to create on resellerratings.com.

I have shopped with them for many years… I have shopped with them for many years and have always had a positive experience