Amazing Customer Support Sent Aaron from customer support my order number and the issue I was facing through reddit, immediate response, solved my problems within a few minutes without any further inputs. Happy customer!

The biggest problem with NewEgg The biggest problem with NewEgg is they suppress and censor reviews. I had 2 reviews removed because I wrote my ASUS motherboard was DOA and then the replacement died in 6 months. They told me they would not post my review because it was at ASUS customer service and not about the motherboard? Huh? Terrible company and I don't trust them or the reviews there. Will take my business else where. From: "Newegg Customer Service" To: "tsbond" < Sent: Wednesday, February 28, 2024 3:54:23 PM Subject: Feedback - Review Inquiry Hello, We are contacting you regarding your review for the Asus motherboard. Upon further investigation, it appears that the review was denied due to it being less about the product and more about the manufacture's service. Please let us know if you have any further questions or concerns. Sincerely, Anabel P. Newegg Customer Service

I have shopped with them for many years… I have shopped with them for many years and have always had a positive experience

Horrible company with zero customer… Horrible company with zero customer support. Unlike Amazon, these guys don't care about you at all. Amazon chat goes out of their way to help you.

newegg didn't help, nor did supervisor matthew's attitude. Simple request for a return label to be printed and mailed to me to facilitate return of ~$4000 purchase. "newegg can schedule a pick up with UPS and send you a label, but this is a third party purchase and Newegg won't do that for 3rd party purchases." !!!! It's a simple request. Evidently newegg doesn't have printers now. They did before. No hesitation last time I had to ask for this: my previous purchase because of receiving defective items two times. I PURCHASED THROUGH NEWEGG BECAUSE I THOUGHT THEY WOULD HELP IF THERE WERE ANY PROBLEMS. What they will do for first party purchase, they refuse to do for 3rd party purchases. It's the same service: print & mail. How could doing that in any way negatively impact newegg? So if newegg isn't going to help, and I have to get attitude from a supervisor also; remind me again what is the reason to purchase through newegg? I'll go directly to the seller from now on. Sorry you're not getting any, Matthew. Perhaps if you tried being nice? Bye middleman Brokenegg. Notes: 3 Verification Code emails to log in just to leave this feedback. Leaving feedback on newegg, about newegg, requires creating yet another account and leads you to another website; not newegg. On newegg.com: Currently this is the third attempt to leave this feedback after receiving bugged captcha to verify I am not a robot, then requiring agreement of creating new account, then being bumped of page and having to write the whole thing a second time when clicking to create the new account. Logged on, in my account, 3 times, (still not a robot) and now I'm being passed on to the new account I've been forced to create on resellerratings.com.