Bad quality laptop and awfulCustomer services Bought a laptop from them, within weeks the trackpad no longer worked along with a few other minor issues. Reported it several times on their website as per their instructions with photos to no avail. Spoke several times to their customer services who gave different instruction on how to submit an issue with the machine. Eventually, It was collected and inspected and their repair centre quoted me double the price (laptop was £200 and they wanted £400 to fix it). They said I had to pay £45 for them to return it to me or for them to dispose of it. Unfortunately had to pay to have the machine returned but this is a complete rip off. Very unhelpful customer services on the phone and via email. Terrible, badly made laptop not fit for general purposes. Would not recommend this company as their products are not of good quality.

Repair Loop with no solution Couple of weeks before my warranty was to expire, the laptop started crashing when on battery. I’ve created a repair ticket and send the laptop to them, after a couple of days they send it back and said there is no problem. I called ASUS UK support and the guy on the line was very knowledgeable and friendly. He advised me to send it again, as the issue wasn’t fixed, still under warranty, but told me to share a link with them to a video of the problem, that’s exactly what I did. They didn’t watch the video and sent it back stating that it was tested and no problems found. I called the ASUS support again today, and he told me to send it through AGAIN! I have been buying and recommending ASUS products for 12 years. This is the last time I will buy anything from them. Companies that treat customers like trash should be punished by buyers.

ROG STRIX LC 360 RGB Ordered on the Tuesday came on Thursday, packaged well. The cooler itself is brilliant, keeps my overclocked CPU at a perfect temp with literally no noise. The ARGB work well with Armoury crate. Fan speeds are setup with Fan expert, so don’t need to worry about changing any speeds myself or doing any profile for them, does it all for you.

I opted for free delivery 2-4 days I opted for free delivery 2-4 days. Should have gone for paid 24 hrs would have been less stressful. I had to ring Asus (Kalina) as heard nothing from courier as promised. However, she promised delivery before the end of 4th day and this happened. Well done her, she honestly sounded interested in my concerns and was calm throughout. So any problems were only in my tendency to worry about £1200 in the UK courier service. So, Asus, you did exactly as you said you would except I wasn't aware item was out for delivery until I called. Small issue.

Stay away from Asus store! Horrible service Stay away from Asus store at all costs. I made the mistake of making a purchase here just because it was £20 cheaper than Amazon. I received no updates for a while. Not on my account, not in emails. Then the "processing" indication turned to "completed" after I get an SMS from DPD saying they couldn't deliver. With no option to make any changes, I called the store. Horrible customer service! I got a reply saying it is not their responsibility that the order couldn't be delivered! After two weeks of back and forth I couldn't get anywhere with them. So I made a complaint to PayPal and got a refund thanks to their flawless service.