New Workfront Geeks We purchased this tool at just about the same time our team was fed up with the current process we had for project management (excel spreadsheets). Users were able to adopt the product rather quickly and we have been tweaking the use of our instance since we launched. Overall, we have had a very smooth transition, just a couple of system bugs or workarounds we have experienced.

There have been 3 cases of questions… There have been 3 cases of questions asked by me of the help desk where they have, in my opinion, simply forwarded me an article and left it up to me to figure it out. In all 3 cases, I did that first before I called in. I had to explain that it wasn't solving my problem and I already knew of the article. At one time, I had to insist on being handed over to Level 2 and guess what, Level 2 forwarded me an article.

too complicated overly comprehensive without the ability to hide/remove a lot of stuff we don't need too steep a learning curve for implementation and new users there ought to be instance tiers for smaller organizations that don't need all the things

Terrible product & definitely not enterprise ready Terrible product , incredibly hard to use. has an abundance of bugs. Task/Issue cards will disappear at random. Kanban boards are the worst in industry , free products are much much better.

Horrible software Horrible software, I have never used software as bad as Workfront. This is a multi million dollar company with so many issues. I had to find this site just to leave this review. Its been frustrating using this software, it fricken blows. Customer support sucks too, they follow up with an email that doesnt have any details on what they are following up on. So if you have multiple issues (yea no kidding, horrible software, so yes I have multiple issues), you are dealing with abysmal customer support.