If you have the resources to dedicate to it, it could be really good. The system is pretty complex and if you don't have someone dedicated within your company to manage it, then it will fall by the wayside. But using it from a user perspective is pretty intuitive if you are fairly tech savvy. Some of the older folks have a difficult time using the system. It seems to be set up better as a ticketing system for troubleshooting/technology issues. We use it for creative projects and it seems a bit limiting in that regard. The proofing could be better for more interactive prototyping. Overall, the system works for what we need to at a surface level, we just do not have the dedicated resources to use it properly, therefore we do not feel like the expense is worth it for what we are getting out of it.

The application requires much…customization The application requires much customization by Admin profile in order to get the user interface and functionality shown during customized sales demos. We've been setting the application up for 3 months and are still customizing views/reports/layouts... The help desk is good with hints/tricks and quick responses, however some items they can't help with. OOTB settings can not be edited - such as default expense types. For worker licences, once formatted views and reports are set then it should be fine for them, however that process takes much longer than expected. I anticipate that the customization will continue for some time and perhaps continuously as the tool evolves.

UI is a struggle for new users UI is a struggle for new users. The tool is designed for project managers, people who understand or who have had formal training in project management. The deal is, the majority of users aren't. They need a simplified version way to manage work, build out timelines, quickly update add remove tasks without have to thing about predecessors or task dependencies, etc.

Great overall with a few feature limitations Overall, Workfront is great! It is robust enough to meet the changing needs of various teams and workflows. We have queues, project workflows, and approvals all in Workfront which helps us stay in-tune with each other well. The newest interface change is not the best. The wireframe nature of it is a little hard to consume, especially when it comes to comments and update feeds. There are some custom form limitations that I wish were solved, but feature requests are in, so we'll see what happens.

Terrible product & definitely not enterprise ready Terrible product , incredibly hard to use. has an abundance of bugs. Task/Issue cards will disappear at random. Kanban boards are the worst in industry , free products are much much better.