The application requires much…customization The application requires much customization by Admin profile in order to get the user interface and functionality shown during customized sales demos. We've been setting the application up for 3 months and are still customizing views/reports/layouts... The help desk is good with hints/tricks and quick responses, however some items they can't help with. OOTB settings can not be edited - such as default expense types. For worker licences, once formatted views and reports are set then it should be fine for them, however that process takes much longer than expected. I anticipate that the customization will continue for some time and perhaps continuously as the tool evolves.

Good stuff Workfront has a lot of great features and many ways to accomplish your company goals. That's a benefit but also can be a crutch when working with multiple people across many different states. The implementation process takes a while and the learning curve after implementation is quite large, so be sure to expect months before things run smoothly. Once it clicks for people, it's very intuitive and use becomes second nature.

Love Workfront for waterfall, proofing & Intake - Agile needs work For the most part, Workfront is pretty easy to use. It works well for waterfall projects. Customization is highly flexible (almost TOO customizable)! The reason I gave it 3 stars vs higher marks is due to the limited agile functionality. We are having trouble adapting teams who are used to JIRA to now use Workfront. It's a constant challenge as JIRA users want some of the same function in WF and it's just not there yet. Overall though, Workfront has aided our move from a manual proofing process (sending big PDFs through email) and has helped streamline our intake greatly. Their support & help services are stellar. Lots of training available--be ready to become an SME if you adopt!

too complicated overly comprehensive without the ability to hide/remove a lot of stuff we don't need too steep a learning curve for implementation and new users there ought to be instance tiers for smaller organizations that don't need all the things

There have been 3 cases of questions… There have been 3 cases of questions asked by me of the help desk where they have, in my opinion, simply forwarded me an article and left it up to me to figure it out. In all 3 cases, I did that first before I called in. I had to explain that it wasn't solving my problem and I already knew of the article. At one time, I had to insist on being handed over to Level 2 and guess what, Level 2 forwarded me an article.