Canceled Order I ordered an item days ago then just now the order was canceled assuming that they no longer have it. It is still listed on their website! The same happened to my sister days prior to my order. Get it together Ace…update your website or provide an option for an alternate product. Was counting on this item for a gift. Will shop Amazon instead!

Unprofessional and uncouth employees Unprofessional and uncouth employees. Way overpriced. Difficult to communicate with.

Poor customer service I purchased a collectible knife online to pick up @ my local store. When I was handed the knife, the employee had already marked it as delivered on her computer. When I pointed out the damaged box and handed it back, she insisted I take it anyways. I politely refused & left to call customer service. I was told that I would be called right back & that was over 2 hours ago!

Great Lakes Ace Hardware Horrible Customer Service Bought a grill from Great Lakes Ace Hardware in Grand Rapids MI. Delivers were supposed to call prior to delivery but they did not. They left the grill in an obscure place, caused us to search the neighborhood for hours thinking someone had taken the grill after delivery. Manager at the store said "Sorry" but did not offer compensation or understanding. We will never shop at Great Lakes Ace Hardware again. Super poor customer service!

Terrible experiences using the app and store pickup Terrible experiences using the app and pickup in store. Wrong items, refund issues, and the worst is that each store is apparently independently owned so returns are extremely tedious.